Community Navigator

Central Lincoln County YMCA; Damariscotta (ME); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Retirement plan

Health/dental insurance

Y membership and program discounts

Professional development opportunities

Job summary

Central Lincoln County YMCA is seeking a community-focused professional to support healthy living, youth development, and social responsibility at a local community campus.

The role involves coordinating campaigns, managing client intake, building partnerships, and guiding staff and volunteers while upholding safety, licensing standards, and confidential information. CPR/First Aid is required within 60 days.

Qualifications

• 5-7 years of experience in a related field.
• CPR and First Aid certification required within 60 days of hire.
• Team player with superb interpersonal skills, able to work positively with co-workers and the public and resolve conflicts as needed.
• Self-starter capable of multi-tasking, leading others, working independently and adapting to changing circumstances in a fast-paced environment.
• General computer skills with the ability to effectively learn and use new software.
• Valid driver’s license and acceptable driving record with access to a personal vehicle preferred.

Responsibilities

• Collaborates with the Department Director to promote healthy living, social responsibility and youth development. Serves as a role model for other staff and participants.
• Creates and leads staff and volunteers in campaigns, programs and/or curriculum for the advancement of the Y while ensuring safety, licensing standards and the Y’s reputation and providing the highest level of customer service.
• Leads staff and/or volunteers in providing quality, safe programming while adhering to all standards and maintaining confidentiality.
• Manages client intake and conducts comprehensive information‑gathering interviews to assess client needs.
• Builds effective, authentic relationships with staff, participants, and community partners and connects them to the Y. Serves as the Y liaison on collaborative community outreach initiatives.
• Researches local, state, and federal services and assistance programs to determine the programs that are best suited to address individual client needs.
• Oversees community navigation help line.
• Ensures operations are safe and clean at all times, assisting the Department Director with staff and volunteers.
• Supports volunteer recruitment, communication, development, and management.
• Supports the Department Director in administrative activities, including tracking clients, referrals, data reports, conversations and developing reports for Town and County Administrators.
• Maintains a database of community resource and navigation services.

Skills

Interpersonal skills

Multi-tasking

Customer service

Communication

Education

High School degree or GED

Tools

General computer skills

Job description

Position Summary

This position supports the work of the YMCA, a leading nonprofit to strengthen the community.

Essential Duties And Responsibilities

• Collaborates with the Department Director to promote healthy living, social responsibility and youth development. Serves as a role model for other staff and participants.
• Creates and leads staff and volunteers in executing campaigns, programs and/or curriculum for the advancement of the Y while ensuring safety, licensing standards and the Y’s reputation and providing the highest level of customer service.
• Leads staff and/or volunteers in providing quality, safe programming while adhering to all standards and maintaining confidentiality.
• Manages client intake and conducts comprehensive information‑gathering interviews to assess client needs.
• Builds effective, authentic relationships with staff, participants, and community partners and connects them to the Y. Serves as the Y liaison on collaborative community outreach initiatives.
• Researches local, state, and federal services and assistance programs to determine the programs that are best suited to address individual client needs.
• Oversees community navigation help line.
• Ensures operations are safe and clean at all times, assisting the Department Director with staff and volunteers.
• Supports volunteer recruitment, communication, development, and management.
• Supports the Department Director in administrative activities, including tracking clients, referrals, data reports, conversations and developing reports for Town and County Administrators.
• Maintains a database of community resource and navigation services.

Non‑Essential Duties And Responsibilities

• Performs other tasks and projects as assigned.

General Expectations

• Mission Advancement: Embraces, incorporates and promotes the Y’s values in all aspects of job responsibilities by serving others and fulfilling community needs. Builds effective, supportive working relationships with peers, volunteers, and community members to promote volunteerism and fund‑raising efforts.
• Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Works with people from all backgrounds, abilities, opinions, and perceptions, seeks other viewpoints through active listening, communicates effectively across the organization, participates constructively in meetings, and influences peers, volunteers and community members in developing optimal solutions.
• Operational Effectiveness: Leads staff in improving program operations under the Director’s direction. Demonstrates sound judgment through critical thinking, inquisitive learning and fact‑based reasoning. Identifies and recommends new approaches that foster continual improvement, sets goals, tracks achievements, and constructs constructive challenges to ensure optimal, pragmatic solutions. Reports all financial irregularities immediately and complies with all relevant policies and procedures, including preserving confidentiality of member, co‑worker and Y information.
• Communication: Communicates in an open, respectful, and honest manner with everyone, inside and outside the Y while maintaining confidentiality. Possesses oral, auditory and written communication skills appropriate for all ages and proactively communicates with coworkers regarding workflow, problems, and suggestions.
• Personal Growth: Pursues self‑development through learning to enhance skills and job performance. Demonstrates openness to change and seeks opportunities to lead projects that enhance team performance. Reflects on strengths, limitations and their impact on relationships.
• Education: Maintains current certifications and all professional education requirements.
• Professionalism: Presents self in a professional and neat manner, maintaining personal appearance and hygiene.

Requirements

• 5-7 years of experience in a related field.
• CPR and First Aid certification required within 60 days of hire.
• Team player with superb interpersonal skills, able to work positively with co‑workers and the public and resolve conflicts as needed.
• Self‑starter capable of multi‑tasking, leading others, working independently and adapting to changing circumstances in a fast‑paced environment.
• General computer skills with the ability to effectively learn and use new software.
• Valid driver’s license and acceptable driving record with access to a personal vehicle preferred.

Physical Requirements

• Regularly required to stand, walk, sit, talk, hear, run, bend and lift.
• Uses hands and fingers to operate a standard computer keyboard or tablet; uses a computer, mouse, printer, copier; operates or moves program equipment; speaks and hears using a telephone.
• Requires close vision, distance vision and the ability to adjust focus.
• Lifts or moves up to 25 pounds.

Work Environment

• Work is performed at a community campus that serves all people.
• Work is occasionally stressful and requires the ability to multi‑task, meet deadlines and cope with related pressures.
• Campus facility is open early mornings, evenings and weekends; the job may require attendance outside of regular business hours (9 am – 5 pm).
• Noise level is generally low.

Qualifications

• High School degree or GED.

Education Requirements

• High School degree or GED.

Benefits

• The health and wellness of our staff is paramount. We offer a comprehensive benefits package which includes retirement, health/dental, disability, life insurance, Y membership and program discounts.