Community Navigator

Meritus Medical Center Inc; Hagerstown (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401k plan

Education assistance

Employee assistance program

Shift differential

Job summary

Meritus Medical Center in Hagerstown, MD is seeking a Community Navigator to support patients as they move through the healthcare system. You’ll join the outpatient care management team to improve outcomes through compassionate outreach and coordinated care.

Responsibilities include helping patients complete applications, arranging transportation, reminders, and supporting care coordination from initial contact to case closure while engaging with community resources and advocating for patients.

Qualifications

• Education: High school diploma or equivalent; Associate Degree preferred.
• Experience: Clerical experience in a healthcare setting preferred; Familiarity with Microsoft Office, fax systems, and electronic medical records preferred.
• Skills & Abilities: Strong communication and computer skills; Knowledge of community resources (preferred); Basic understanding of medical terminology; Ability to prioritize tasks, stay organized, and manage multiple responsibilities.

Responsibilities

• Assist patients with completing applications, registration forms, and accessing community resources
• Help patients connect with transportation services and provide appointment reminders
• Support seamless care coordination from initial contact through case closure
• Provide general office and clerical support to the outpatient care management team
• Help patients navigate the healthcare system with confidence and clarity
• Contribute to population health goals through outreach and patient engagement

Skills

Strong communication

Computer skills

Medical terminology

Multitasking

Education

High school diploma

Associate degree

Tools

Microsoft Office

EMR

Fax systems

Job description

Meritus Medical Center
Hagerstown, MD 21742, USA

• Pay or shift range: $18 USD to $23.35 USD
  The posted range is the budgeted amount for this position. The actual rate of pay will be determined based on several factors, including your relevant experience, education, skills, internal equity, and alignment with Meritus Health’s compensation practices.

Description

Community Navigator – Outpatient Care Management

Make a meaningful impact every day.
As a Community Navigator, you’ll play a key role in supporting patients and families as they move through the healthcare system. You’ll be part of an outpatient care management team dedicated to improving health outcomes through compassionate support, community outreach, and coordinated care.

What You’ll Do

• Assist patients with completing applications, registration forms, and accessing community resources
• Help patients connect with transportation services and provide appointment reminders
• Support seamless care coordination from initial contact through case closure
• Provide general office and clerical support to the outpatient care management team
• Help patients navigate the healthcare system with confidence and clarity
• Contribute to population health goals through outreach and patient engagement

What You Bring

• Education: High school diploma or equivalent required; Associate Degree preferred
• Experience:
  • Clerical experience in a healthcare setting preferred
  • Familiarity with Microsoft Office, fax systems, and electronic medical records preferred
• Skills & Abilities:
  • Strong communication and computer skills
  • Knowledge of community resources (preferred)
  • Basic understanding of medical terminology
  • Ability to prioritize tasks, stay organized, and manage multiple responsibilities

Why This Role Matters

You’ll be a trusted guide for patients who need support navigating complex systems. Your work helps ensure that every patient receives coordinated, continuous care—improving their health, stability, and overall experience.

Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.