Community Navigator

Gwinnett County Government; Georgia; On-site; USD 45,000 - 60,000; Full time

Job summary

Gwinnett County Government seeks a Community Relationship Development Specialist to coordinate health, human, and social service partnerships. The role focuses on navigating resident needs, including food insecurity, housing, utilities, and other social services, within Community Resource Centers.

Responsibilities include engaging partners, documenting services, providing outreach, and supporting warming stations and encampment efforts for vulnerable populations.

Qualifications

• Bachelor’s degree in social work or related field is required.
• CPR and First Aid certifications are required.
• One year of experience in case management or an equivalent combination of education and experience is required.

Responsibilities

• Identifying and collaborating with community partners onsite and within the community at large through active communication, decision-making, and problem-solving
• Serving residents, community organizations, and stakeholders in the community onsite and through One Stop for Help programs including warming stations and vulnerable populations
• Coordinating services with relevant community resources and other service providers to ensure a holistic approach to resident need and outreach
• Maintaining detailed, accurate records, case notes, progress updates, and documentation of services provided
• Monitoring participant progress and following up on referrals to connect residents to appropriate services
• Providing and collaborating with key resources and assistance necessary through mobile outreach and community programs
• Communicating and advocating with internal and external partners to identify and resolve community needs
• Providing education and outreach to raise awareness and engagement
• Participating in a rotational on-call schedule to support program operations outside regular hours
• Upholding ethical standards, cultural competency, and professional boundaries in service delivery
• Have knowledge of case management principles; applicable laws and regulations; counseling principles; and available resources to clients

Skills

Case management

Interpersonal skills

Communication

Education

Bachelor’s degree in social work or related field

CPR certification

First Aid certification

Job description

Job Description

This position is responsible for providing the community relationship development with health, human, and social service community partners to best encompass the community-centric needs of that position’s main site. The position will be serving as a resource representative for citizens in each district area of the community to help navigate needs and issues such as food insecurity, homelessness and emergency housing, utility and rental assistance, and other targeted social needs emerging currently and in the future within the community. Additionally, this position will be providing key resources and assistance necessary at the Community Resource Centers for current health partners and the community area served onsite.

• Identifying and collaborating with the community partners onsite and within the community at large through active communication, decision-making, and problem-solving
• Serving residents, community organizations, and stakeholders in the community onsite and through One Stop for Help programs including warming stations, encampment, and vulnerable populations such as veterans and seniors
• Coordinating services with relevant community resources and other service providers and agencies to ensure a holistic approach to resident need and outreach
• Maintaining detailed, accurate and up-to-date records, case notes, progress updates notes, key service activities and documentation of services provided
• Monitoring participant progress and following up on referrals through virtual or in-person outreach to identify resource needs, connecting residents to appropriate services, and evaluating the effectiveness of interventions to ensure needs are met
• Providing and collaborating with key resource and assistance necessary through mobile senior expansion and accessing program and radius communities
• Communicating and advocating with internal and external partners to identify and resolve community needs
• Providing education and outreach through individual, group, and community efforts to raise awareness and engagement
• Supporting part-time Seasonal Warming Station attendants and assist with rotating station support, including assistance with delivery and offloading supplies. (e.g., cots, water, snacks, cot covers, blankets) using county vehicles
• Collecting intake files and engaging with residents on-site (Warming Station/Encampment Outreach) to ensure needs are met and documentation is complete
• Conducting site visits to encampments where initial contact has been established by a Police Officer, Community Representative, or local residents and safely engaging with individuals or groups to share resources and offer support (Encampment Outreach)

Essential Duties

• Identifying and collaborating with the community partners onsite and within the community at large through active communication, decision-making, and problem-solving
• Serving residents, community organizations, and stakeholders in the community onsite and through One Stop for Help programs including warming stations, encampment, and vulnerable populations such as veterans and seniors
• Coordinating services with relevant community resources and other service providers and agencies to ensure a holistic approach to resident need and outreach
• Maintaining detailed, accurate and up-to-date records, case notes, progress updates notes, key service activities and documentation of services provided
• Monitoring participant progress and following up on referrals through virtual or in-person outreach to identify resource needs, connecting residents to appropriate services, and evaluating the effectiveness of interventions to ensure needs are met
• Providing and collaborating with key resource and assistance necessary through mobile senior expansion and accessing program and radius communities
• Communicating and advocating with internal and external partners to identify and resolve community needs
• Providing education and outreach through individual, group, and community efforts to raise awareness and engagement
• Supporting part-time Seasonal Warming Station attendants and assist with rotating station support, including assistance with delivery and offloading supplies. (e.g., cots, water, snacks, cot covers, blankets) using county vehicles
• Collecting intake files and engaging with residents on-site (Warming Station/Encampment Outreach) to ensure needs are met and documentation is complete
• Conducting site visits to encampments where initial contact has been established by a Police Officer, Community Representative, or local residents and safely engaging with individuals or groups to share resources and offer support (Encampment Outreach)

Public Speaking Duties

• Educating and providing information about programs, services , and opportunities to the public at community events, resource and job fairs, and other forums, as needed
• Developing and engaging in relationship building through outreach with groups, agencies, organizations, and resident-related interactions

Other Job Requirements/Information

• Participating in a rotational on-call schedule to support program operations and respond to time-sensitive resident or operational needs outside of regular business hours, including evenings, weekends, holidays, and periods of inclement weather or emergency operations (the employees assigned to on-call rotation are expected to remain accessible and respond within established departmental procedures and response-time expectations)
• Upholding ethical standards, cultural competency, and professional boundaries to provide excellent customer service and maintain sensitive interactions
• Have knowledge of case management principles; applicable laws, rules, and regulations; counseling principles and practices; available resources to clients; and screening and assessment principles and practices

Grade

• The grade for this position is B241. Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• Bachelor’s degree in social work or related field
• One year of experience in case management
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
• Valid driver's license
• CPR (within six months of employment)
• First Aid (within six months of employment)

Preferred Qualifications

• Bachelor's degree in social services, sociology, public health, human services, psychology, gerontology or related field
• One year of experience in case management principles, applicable laws, rules, and regulations

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here .

The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here .

Note:

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or [e-mail]. This email is only for accommodation requests; for questions related to job postings, use [e-mail].