Community Manager - Tennessee and Georgia

vicinia; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Vicinia Property Management is seeking an on-site Community Manager with HUD experience for properties in Tennessee and Georgia. The role focuses on maximizing NOI, maintaining the asset, and providing a quality living environment for residents.

You will supervise staff, lease apartments, monitor marketing, and ensure compliance with company policies. This is an on-site, full-time position requiring a high school diploma and HUD experience.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with reliable transportation and active auto insurance.
• Minimum 1 year residential property management experience with supervisory responsibilities; 2+ years preferred.
• HUD experience required.
• Excellent communication, organizational, and leadership skills.
• Prefer sales/multi-family leasing experience and/or hospitality industry experience.
• Marketing and budgeting experience preferred.
• Computer literacy with property management or accounting software.

Responsibilities

• Provide information about apartments and the community to prospective residents and schedule visits.
• Lease apartments at established rental rates as directed by VP of Operations.
• Prepare and assist with leasing paperwork (applications, leases, addenda, checks).
• Collect security deposits, rent and funds; safeguard monies per policy.
• Monitor marketing effectiveness and assist with promotions and ads.
• Strive to meet or exceed resident satisfaction benchmarks.
• Maintain knowledge of rent, pricing, market comps, vacancies, and renewals.
• Inspect vacant apartments to ensure market-readiness and complete repairs within 7 days.
• Train, supervise, and evaluate on-site staff; conduct annual reviews.
• Lead staff meetings and participate in management meetings as scheduled.
• Develop team that positively represents Vicinia properties and community relations.
• Coaches staff on on-site tools and completes market surveys regularly.
• Oversee leasing training programs and compliance with company policy.
• Process notices and demands for delinquent residents and uphold lease terms.

Skills

Communication skills

Leadership

Organizational skills

Education

High school diploma

Tools

Property management software

Accounting software

Job description

Vicinia Property Management is looking to hire an on-site Community Manager/HUD Experience in Tennessee and Georgia.

The Community Manager is responsible for all operations of the apartment community with the primary objectives of increasing the net operating income of the community, maintaining the physical asset, providing for a quality living environment for residents and establishing a positive, productive working relationship with the community staff. The Community Manager performs these duties personally. The Community Manager is under limited supervision. This is an on-site management position.

Supervisory Responsibilities:

This job supervises 1 (one) or more team members.

Education and Experience:

• High school diploma or equivalent is required.
• A valid driver's license is required
• Reliable transportation with active auto insurance is required.
• A minimum of one year residential property management experience including supervisory responsibilities is required. 2 or more years is preferred.
• HUD experience required
• Excellent communication, organizational, and leadership skills necessary.
• Prefer sales/multi-family leasing experience and/or hospitality industry and/or product sales.
• Marketing and budgeting experience preferred.
• Computer literacy, including experience with computerized property management and / or accounting software desired.

Essential Duties and Responsibilities:

• A flexible work week schedule is required.
• Provides information about the apartments and the community to the prospective resident and schedules visits to the community. Responsible for leasing apartments at established rental rates as determined by the VP of Operations and noted on the rental price advice.
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.)
• Collects security deposits, rent and all other funds associated with resident moves. Safeguards monies received consistent with Company policy.

• Monitors the effectiveness of overall marketing efforts and offers input and suggestions to the VP of Operations in regards to promotions, advertisements, etc. Maintains an ad book and demographics. Completes follow-up thank you notes and call backs with prospects after initial visit in a timely fashion (24 hours).
• Strives to continuously meet or exceed resident satisfaction benchmarks.

• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, market comps, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspects marketing path and all vacant apartments on a regular basis to ensure they are ready to show to prospective residents.
• Ensures all vacant apartments are market-ready, including painting, carpet cleaning, general repairs, etc., within 7 days of becoming vacant.

• Trains, evaluates, and supervises all on-site employees under the direction of the VP of Operations. Coaches and counsels on-site employees and conducts annual performance reviews. Handles disciplinary action including terminations with RPM approval.
• Conducts community staff meetings on a regular basis. Attends management meetings when scheduled.
• Develops an integral team that effectively sells the quality and professionalism of the Vicinia Property Management Properties, including courteous attitude when dealing with residents, subordinates, co-workers, vendors and the general public.
• Responsible for coaching community staff on common on-site tools.
• Completes competitive surveys on a regular basis. Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
• Oversees, develops and participates in various leasing training programs to ensure their success.
• Executes/serves notices and demands in accordance with Company policy upon residents delinquent in their rent or who have breached other terms of their lease.
• Monitors closing ratios for self and leasing associates (where applicable) to ensure requirements are met. Recommends additional training for self and/or leasing associates if necessary.
• Reviews all lease renewals and initiates rent/fee changes according to the operating budget, rental price advice, market conditions and/or as directed by VP of Operations.

Compensation:

Vicinia Property Management’s vision is to provide homes and be the employer of choice in the communities we serve. We are poised for significant growth, while creating a culture of compassion for all.