Community Manager-Sterling Residency

Arnold Grounds Property Management; Roseland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Arnold Grounds Property Management is seeking an Affordable Community Manager to oversee LIHTC and project-based Section 8 properties, manage leasing and waitlists, and supervise the maintenance and leasing staff. The role handles resident relations, rent collections, and compliance within budgeted parameters.

The ideal candidate will lead daily operations, report to the Regional Property Manager, and ensure professional communication with staff, residents, and owners while maintaining high

Qualifications

• High School diploma or GED or equivalent experience.
• Prior experience with project-based Section 8 housing.
• Strong knowledge of HUD rules and affordable housing programs.

Responsibilities

• Provide exceptional customer service by addressing resident concerns promptly and documenting maintenance requests.
• Maintain positive tenant relations and explain rights and responsibilities to residents.
• Process move-ins/out, certifications, recertifications per federal/state/local requirements.
• Maintain waitlists in compliance with HUD rules and guidelines.
• Receive and post rent payments, update resident accounts and receipts.
• Comply with company policies and Fair Housing laws.
• Adhere to safety policies and site procedures.
• Assist in maintaining community appearance and perform light cleaning as needed.
• Participate in mandatory training programs.

Skills

Communication skills

Leadership

HUD regulations knowledge

Customer service

Education

High School diploma or GED

Job description

We are currently seeking an Affordable Community Manager has extensive knowledge regarding affordable project and tenant-based section 8 or LIHTC properties. Must have an in-depth working background with One Site leasing and rents. The ideal candidate will be responsible for managing the daily operations and achieving the financial goals of the property.

The Affordable Community Manager oversees personnel, working waitlist and leasing, collections, resident retention and customer service, community maintenance, contracted services, administration and reporting, community safety and legal compliance with budgeted parameters.

The Affordable Community Manager reports directly to the Regional Property Manager. The Affordable Community Manager directly supervises the Maintenance Supervisor, Assistant Manager and Leasing staff and oversees the maintenance staff.

The Affordable Community Manager always projects professionalism and self-confidence when interacting and communication with subordinates, coworkers, superiors, and property owners.

Essential Job Functions

• Provides exceptional customer service by responding quickly and courteously to resident concerns and questions, taking prompt action to solve problems, and documenting and conveying resident requests for maintenance to the maintenance staff.
• Maintain tenant relations and ensures that tenants understand their rights and responsibilities for the community.
• Ensure that all required paperwork for move-ins, move-outs, certifications, recertification's or internal transfers are processed in accordance with all federal/state/local requirements.
• Maintain waitlist in compliance with HUD rules and guidelines.
• Receive rent payments from residents, complete resident receipts, post rent payments to resident accounts and updates resident records.
• Complies with the company policies and procedures. Promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state and local laws.
• Adheres to all company and site policies and procedures according to the employee handbook, and safety policies.
• Assists in maintain the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring the common areas are clean and neat.
• Participates in all mandatory training programs.

Responsible for reporting to work on time as scheduled and complying with dress code.

Minimum Knowledge Skills and Abilities Required:

• Excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships.
• Knowledgeable of the latest local, state, and federal housing regulations guidelines related to project base section 8 affordable housing and tax credit.
• Ability to lead others in delivering outstanding customer service.
• Willingness to work non-traditional hours including nights, weekends and holiday

Education and Experience Required

• High School diploma, GED. Or additional equivalent experience
• Prior experience work with project-based section 8 housing.

Physical Demands and Working Conditions.

The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision ability required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee normally works primarily in a temperature-controlled indoor environment but may occasionally work in an outdoor environment exposed to adverse weather conditions. The noise level in the work environment is low to moderate.

Arnold Grounds does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.