Community Manager, Onsite I

Associated Asset Management (AAM), LLC; Vandalia (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

None

Job summary

Vandalia by Del Webb seeks an Onsite Community Manager to lead operations, engage residents, and ensure service excellence in a vibrant 55+ community. You will oversee day-to-day activities, enforce governing documents, and coordinate staff and vendors to maintain property value and resident satisfaction.

Ideal candidates bring 5+ years of HOA/community management, outstanding interpersonal and organizational skills, and a proven ability to manage budgets, events and programs while delivering

Qualifications

• 5 years: Full time, paid, professional experience as an Onsite Community Manager.
• Experience with facilities management such as a Community Center building, resort-style pool & spa and fitness center.
• Experience coordinating and promoting recreational activities and programs, volunteer programs and/or fund raising events.
• Experience in fitness/wellness programming.
• Valid driver’s license.

Responsibilities

• Manage the business of the association to maintain property values and resident relations.
• Develop working relationships with board members, committee members and owners.
• Ensure compliance with governing documents and applicable laws.
• Oversee day-to-day operations, budget, and vendor management.
• Plan and host annual meetings, provide board packages, and notifications.

Skills

Interpersonal skills

Time management

Detail oriented

Facilities management

HOA experience

Organization

Computer skills

Education

High School or better

Job description

Onsite - Vandalia by Del Webb
Plainfield, IN 46168, USA

• On-site
• Community Management
• Full-Time
• Requisition #: COMMU005579

Description

Discover Your Next Career Opportunity at Vandalia by Del Webb. Located within a vibrant 55+ active adult community, Vandalia by Del Webb offers an exceptional lifestyle centered on connection, wellness, and recreation. Residents enjoy an array of outstanding amenities, including a state-of-the-art clubhouse, fitness center, wellness programs, social clubs and events, tennis and pickleball courts, a resort-style swimming pool, and convenient access to the Vandalia Trail.

We are seeking a motivated, energetic, and customer-focused Onsite Community Manager to lead community operations and enhance the resident experience. This role is responsible for fostering resident engagement, delivering exceptional customer service, overseeing day-to-day community operations, and ensuring compliance with governing documents, association policies, and applicable regulations. If you are a proactive professional with a passion for customer service, community engagement, and creating a positive living environment, we invite you to apply. Join the Vandalia by Del Webb team and make a meaningful impact in a community where people love to live.

Position Summary:

To provide community management and effective customer service within an Active Adult (55+) community through in-depth knowledge of Governing Documents (CC&Rs) and compliance with all applicable State, City and County laws and regulations for community associations.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups. Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance and acts as a general overseer.
• Develop an active volunteer program among residents, providing for both promotion and recognition.
• Prepare for and host New Resident Orientation presentations to ensure adequate promotion and community participation.
• Attend Board of Directors meetings, club and committee meetings as required.
• Perform all other duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Qualifications

Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

5 years: Full time, paid, professional experience as an Onsite Community Manager.Experience with facilities management such as a Community Center building, resort-style pool & spa and fitness center.Experience coordinating and promoting recreational activities and programs, volunteer programs and/or fund raising events.Experience in fitness/wellness programming.Valid driver’s license.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.