Area Manager

ASSOCIATED ASSET MANAGEMENT; Myrtle Beach (SC); On-site; USD 75,000 - 110,000; Full time

Job summary

ASSOCIATED ASSET MANAGEMENT is seeking a Senior Community Manager leader to oversee the performance and development of Community Managers across multiple communities. You will drive quarterly property reviews, standardize procedures, and maintain strong relationships with developer representatives and HOA boards.

The role requires hands-on supervision, extensive knowledge of HOA governance, budgeting, and vendor management, with a focus on customer service and conflict resolution.

Qualifications

• 5 years of full-time, paid professional experience in Community Management with supervisory responsibilities.

Responsibilities

• Be the face of the organization to developers and boards, with monthly conversations.
• Standardize operating procedures for onsite communities.
• Lead property tours with Community Managers to coach and develop property knowledge.
• Provide leadership and direction to Community Managers and manage staff reviews.
• Ensure compliance with HOA/state laws and manage board relations.

Skills

Interpersonal skills

Time management

Detail oriented

Organizational skills

Communication

Budgeting/Finance

Driver's license

Education

High School diploma or GED

CMCA

PCAM

Tools

Microsoft Office

Job description

Primarily responsible for providing community management to assigned communities as well as provide effective leadership and direction to assigned Community Managers.

Position Responsibilities

• Be the face of AAM by developing a working relationship with developer representative board members and having monthly conversations with board of directors.
• Standardize operating procedures for our onsite and Del Webb communities.
• Accompany Community Managers on property tours to drive – inspect – coach/mentor and develop an understanding of properties; complete all properties quarterly.
• Provide Leadership & Direction to Community Managers.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Maintain AM update sheet with communication dates and notes.
• Update watch-list with concerns.
• Attend Annual Meetings and Emergency Meetings with Manager.
• Attend Board Meetings as needed and randomly to check for quality of management.
• Maintain a professional demeanor when representing AAM at all meetings and functions.
• Document and recommend manager for incentive program to Regional Director.
• Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Director.
• Conduct bi-weekly meeting with managers to gain understanding of their communities and address any concerns or questions.
• Assist with property/manager assignments.
• Train and supervise assigned personnel by providing leadership and direction to Community Managers and prepare annual and 90 day reviews.
• Review, proofread and approve all mailings, notices, newsletters, etc.
• Review / Verify Board Packets are prepared per AAM and Board standards R-drive verification of Communities.
• Attend property tour/inspection have all properties completed quarterly and document tours.
• Review Inspection Reports.
• Handle escalated homeowner calls where homeowner is requesting to speak to someone above the manager.
• Review Community Websites.
• Review SharePoint Task Lists.
• Attend transition turnover meetings from Developer Division or New Community.
• Fill in or assist on communities that may be without a manager for a time due to extended leave or vacant position.
• May require some travel.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Ability to seek out and acquire new business.
• High school diploma or GED and five (5) years of full time, paid, professional experience in a Community Management role encompassing all of the following:
• Proven success in a supervisory role.
• Thorough knowledge of the HOA Management industry.
• Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Contract administration.
• Meeting facilitation with boards of directors and/or business partners.
• In-depth knowledge of budgets, financial administration and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
• Valid driver’s license.

Non-essential Skills, Experience and Certifications (Preferred):

• CMCA, AMS or PCAM

Physical Demands & Work Environment

• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.

Qualifications

Education

Required

High School or better.

Experience

Required

5 years:

5 years:

High school diploma or GED and at least five (5) years of full-time, paid professional experience in Community Management. Supervisory experience. Strong customer service skills, conflict resolution, and problem-solving abilities. Experience working with HOAs or entities involving Governing Documents. Contract and vendor management. Facilitation of meetings with boards of directors/business partners. Familiarity with budgeting and financial administration. Valid driver's license.

Licenses & Certifications

Required

CMCA

Preferred

PCAM

CAASP

CAAM

Equal Opportunity Employer
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