Community Manager, Onsite

ASSOCIATED ASSET MANAGEMENT; Greenwood (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

ASSOCIATED ASSET MANAGEMENT is seeking a dynamic Community Manager for Sagebriar at Del Webb in Greenwood, Indiana. The role focuses on community management, CC&Rs, and exceptional customer service to homeowners.

You will work with the Board, plan social events, manage budgets, supervise staff, and ensure compliance with governing documents, while building homeowner connectivity and a vibrant Active Adult community.

Qualifications

• High school diploma or GED required.
• Two years of full-time professional experience in community management or HOA environment.

Responsibilities

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Develop strong working relationships with community board members, committee members and owners.
• Enforces governing documents and CC&Rs; ensures compliance with state disclosure requirements for resale buyers.
• Supervises on-site association staff and coordinates management activities.
• Identify, coordinate and market community events and resident programs.

Skills

Customer service

Interpersonal skills

Leadership

Budgeting

Event planning

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Company database systems

CRM systems

Job description

WE ARE SEEKING AN ENTHUSIASTIC, ENERGETIC, OUT OF THE BOX THINKER!

Sagebriar at Del Webb is an exciting new master-planned adult community in beautiful Greenwood, Indiana specifically designed for the Active Adult owner. This stunning brand-new community, with an abundance of future amenities, is seeking candidates for a dynamic, enthusiastic, customer and staff focused Community Manager.
Must be well organized, fun, energetic, and an out of the box thinker looking for a challenging and rewarding position of setting high expectations for those choosing Hickory Greens as their home and social center.
If you meet these qualifications and enjoy an exciting challenge, we need you on our team!

Position Summary

Primarily responsible for providing community management and effective customer service to designated community and homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. During initial development of the community, cultivate a culture of homeowner connectivity through the planning of social events, activities, gatherings and educational opportunities.

Position Responsibilities

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds, and implements timely solutions accordingly.
• Identify, coordinate and market all community events, programs and services.
• Solicit input and involvement from residents to stimulate awareness and participation.
• Oversee the New Resident Orientation as applicable.
• Work with local businesses to create partnerships for sponsorship opportunities
• Update website and send out Eblasts for optimum community communication.
• Performs other related duties as directed.

Knowledge, Skills, and Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an Active Adult HOA Community.
• Effective and dynamic public speaking skills.
• Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
• High school diploma or GED and two (2) years of full time, paid, professional experience in a Community Manager role encompassing the following:
• Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Contract administration.
• Meeting facilitation with boards of directors and/or business partners.
• In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
• HR and personnel management experience.
• Valid driver’s license.

Physical Demands & Work Environment

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Leader

Inspires teammates to follow them

Self-Starter

Inspired to perform without outside help

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years

Full time, paid, professional experience in management, preferably as a Community Manager role with a strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners.HR and/or personnel management experience. Valid Driver's License.

Licenses & Certifications

Preferred

PCAM

AMS

CAAM

Equal Opportunity Employer
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