Community Manager (North America) - FTC 6 Months

Team17; Northern (KY); On-site; USD 52,000 - 70,000; Full time

Job summary

Team17 is seeking a passionate Community Manager to grow North American communities for our WARDOGS title. You will plan and deliver campaigns that strengthen player relationships, gather insights, and support ongoing success.

You will manage social media, livestreams, and community platforms, liaise with internal teams and external partners, and champion Team17 products across channels.

Qualifications

• Experience as a Community Manager with campaigns that drive engagement.
• Proven ability to plan and execute community campaigns across channels.
• Strong understanding of social media metrics and sentiment analysis.

Responsibilities

• Develop and manage community strategy for Team17 products.
• Collect and present community feedback to internal teams and partners.
• Coordinate with marketing, development and sales to deliver campaigns.
• Liaise with external partners and maintain strong relationships.
• Plan content schedules to nurture Team17's communities across owned channels.
• Manage day-to-day social media and forums as the product representative.
• Organise and host livestreams aligned with campaign plans.
• Advocate for Team17 products within communities and across platforms.
• Manage multiple communities across a range of titles and genres.

Skills

Community management

Livestreaming

Social media strategy

Discord communities

Campaign planning

Job description

JOB PURPOSE

The purpose of this role is to build, grow and engage passionate gaming communities across North America for our WARDOGS title. As a Community Manager you will be responsible for planning and delivering community activity and campaigns that strengthen player relationships, build advocacy and provide valuable audience insight to support the ongoing success of our games.

MAIN DUTIES & RESPONSIBILITIES

• Develop and manage community strategy for key Team17products


• Collect and present important community feedback to our internal production team and external developer partners throughout campaigns and helpidentifykey areas of focus to improve engagement, retention and widenappeal


• Work closely with internal development,marketingand sales teams, as well as external partners to coordinate community led projects and ensure deadlines aremet


• Act as a liaison with external partners, ensuring strong relationships are built andmaintained


• Planning and managing a schedule of content that nurtures and grows Team17's community across our ownedchannels


• Day-to-day social media and forum management, acting as the Team17 representative on our products and first point of contact for ourplayers


• Organise and host livestreams in line with community campaignplans


• Act as ambassador to our titles internally and online in our communities, quickly developing an in-depth understanding of all Team17products


• Manage multiple communities across an eclectic range of titles &genres

KEY SKILLS, KNOWLEDGE & EXPERIENCE

Essential

• A strong understanding and experience of Team17 games and their audiences


• An unquenchable passion for video games, their development, with an expert understanding of the current video games industry


• Previousexperience as a Community Manager, developing inventive and meaningfulcampaignstrategies


• Experience of livestream production and presentation


• An ability to track, measure and collate community sentiment reports to help recognise key factors in a campaign - helping ensure campaigns deliver the best results possible, and toidentifykey learnings for the future.


• Experience creating engaging social mediacontent


• Working knowledge of photo and video editing software (e.g.Adobe Photoshop and Adobe Premiere Pro)


• Excellent communications skills with the ability to build effective, collaborative relationships with a variety ofstakeholders


• Experience in building & managing communities onDiscord


• The ability to clearly convey information to players across different social mediaplatforms


• Knowledge & understanding of creating content across TikTok, Twitter,Facebookand YouTube - including the ability to adapt to key trends.