Community Manager (North America) - FTC 6 Months

Team17 Digital; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Team17 Digital is seeking a Community Manager to build, grow, and engage gaming communities across North America for our WARDOGS title. You will plan and deliver campaigns to strengthen player relationships, advocate for the games, and provide audience insight to support ongoing success.

You will develop and execute community strategies, coordinate with internal teams and external partners, and manage content across social channels, livestreams, and user forums.

Qualifications

• Previous experience as a Community Manager with campaigns.
• Experience with livestream production and presenting.
• Ability to track and report on community sentiment.

Responsibilities

• Develop and manage community strategy for key Team17 products.
• Collect and present important community feedback to internal teams and partners.
• Coordinate community led projects with internal and external teams to meet deadlines.
• Maintain strong relationships with external partners and stakeholders.
• Plan and manage a content calendar to grow communities across owned channels.
• Manage day-to-day social media and forum activity; be the public face of products.
• Organise and host livestreams aligned with campaigns.
• Act as ambassador for Team17 titles across communities.

Skills

Gaming passion

Community management experience

Livestreaming

Sentiment analysis

Social content

Communication

Discord community building

Multi-platform content

Game knowledge (Team17 titles)

Tools

Adobe Photoshop

Adobe Premiere Pro

Job description

About the role

The purpose of this role is to build, grow and engage passionate gaming communities across North America for our WARDOGS title. As a Community Manager you will be responsible for planning and delivering community activity and campaigns that strengthen player relationships, build advocacy and provide valuable audience insight to support the ongoing success of our games.

Main duties & responsibilities

• Develop and manage community strategy for key Team17products
• Collect and present important community feedback to our internal production team and external developer partners throughout campaigns and helpidentifykey areas of focus to improve engagement, retention and widenappeal
• Work closely with internal development,marketingand sales teams, as well as external partners to coordinate community led projects and ensure deadlines aremet
• Act as a liaison with external partners, ensuring strong relationships are built andmaintained
• Planning and managing a schedule of content that nurtures and grows Team17's community across our ownedchannels
• Day-to-day social media and forum management, acting as the Team17 representative on our products and first point of contact for ourplayers
• Organise and host livestreams in line with community campaignplans
• Act as ambassador to our titles internally and online in our communities, quickly developing an in-depth understanding of all Team17products
• Manage multiple communities across an eclectic range of titles &genres

Key skills, knowledge & experience

Essential

• A strong understanding and experience of Team17 games and their audiences
• An unquenchable passion for video games, their development, with an expert understanding of the current video games industry
• Previousexperience as a Community Manager, developing inventive and meaningful campaignstrategies
• Experience of livestream production and presentation
• An ability to track, measure and collate community sentiment reports to help recognise key factors in a campaign - helping ensure campaigns deliver the best results possible, and toidentifykey learnings for the future.
• Experience creating engaging social mediacontent
• Working knowledge of photo and video editing software (e.g.Adobe Photoshop and Adobe Premiere Pro)
• Excellent communications skills with the ability to build effective, collaborative relationships with a variety ofstakeholders
• Experience in building & managing communities onDiscordThe ability to clearly convey information to players across different social mediaplatforms
• Knowledge & understanding of creating content across TikTok, Twitter,Facebookand YouTube - including the ability to adapt to key trends.