Community Manager, Multi-Family Leasing & Operations

Jobtailor; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Charlotte, NC is seeking an energetic Property Manager to lead the community operations, oversee maintenance, and ensure compliance. You will manage a property team, schedules, and coordinate with vendors to uphold service standards.

The role emphasizes budget oversight, rent collections, tenant communications, and equitable leadership to foster an inclusive workplace. A background in multi-family leasing and strong MS Office skills are preferred, with a Bachelor’s degree

Qualifications

• High energy and positive attitude.
• Financial skills/background to manage the property budget, accounts, and rent collections
• Strong leadership orientation with professional image.
• Excellent customer service and communication from property management, hospitality, or related experience.
• 2+ years of multi-family leasing management experience.
• High School diploma required; Bachelor's degree preferred.
• Strong administrative and organizational skills with time management.
• Ability to coordinate work with vendors and contractors.
• Proficiency with MS Office and property management software.

Responsibilities

• Professionally manage and lead the property team in daily community operations.
• Establish maintenance and team schedules and hold team members accountable for performance and engagement.
• Coach and develop the team to create an inclusive workplace.
• Manage budgets, accounts, rent collections, and tenant notices using software accurately and timely.
• Review applications, background checks, and credit checks for process compliance.
• Conduct file audits and handle administrative tasks, including filing taxes.
• Report escalated problems and issues to the Asset Director.
• Prepare client reporting and supporting documentation for regular client meetings.
• Communicate operational variances, concerns, and positive impacts using a solution-driven approach.
• Enforce policies and procedures for new leases and resident recertifications.
• Greet residents, applicants, and others courteously and respectfully.
• Respond to and resolve residents' questions, concerns, and complaints.
• Inspect property conditions and coordinate maintenance activities.
• Ensure community and buildings comply with local, state, and federal regulations.
• Investigate complaints and resolve conflicts.
• Secure the property, implement safety precautions, respond to emergencies, and complete required documentation.
• Ensure work-related activities comply with company standards fairly, ethically, and consistently
• Perform other assigned tasks

Skills

Property Management

Budget Management

Multi-Family Leasing Management

Customer Service

Team Leadership

Scheduling

Time Management

Regulatory Compliance

MS Office Suite

Communication Skills

Education

High School Diploma

Bachelor's Degree Preferred

Tools

Property Management Software

MS Office Suite

Excel

Outlook

Teams

Job description

Jobtailor in Charlotte, NC is seeking an energetic Property Manager to lead the community operations, oversee maintenance, and ensure compliance. You will manage a property team, schedules, and coordinate with vendors to uphold service standards.

The role emphasizes budget oversight, rent collections, tenant communications, and equitable leadership to foster an inclusive workplace. A background in multi-family leasing and strong MS Office skills are preferred, with a Bachelor’s degree