Community Manager: Leasing, Culture & Resident Experience

Newbury-Residential,-Inc.; Plainfield (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Salary

Performance-Based Bonus Opportunities

Medical, Dental & Vision Insurance

Health Savings Account (HSA)

401(k) with Company Match

Generous Paid Time Off

Paid Holidays

Ongoing Training & Career Development

Opportunities for Growth Within the Co

Job summary

Newbury Residential, Inc. in Plainfield, Indiana is seeking an energetic Community Manager to lead the daily operations of a thriving apartment community and inspire your team to deliver exceptional service.

You’ll oversee leasing, resident satisfaction, financial performance, and property operations while creating a welcoming environment where residents and employees can thrive.

No two days are the same—and that’s exactly how you like it.

Qualifications

• Leadership, customer service, or sales experience preferred
• Property management experience is a plus—but not required for the right candidate
• Strong communication and interpersonal skills
• Excellent organization and time management
• Comfortable using technology and learning new software
• Ability to lead with professionalism, accountability, and enthusiasm

Responsibilities

• Lead leasing and marketing efforts to maintain high occupancy.
• Deliver an outstanding experience for every prospect from first contact through move-in.
• Coach the team on closing techniques, follow-up, and relationship building.
• Monitor leasing traffic, conversions, renewals, and resident retention.
• Create a fun, encouraging, and accountable workplace culture.
• Coach team members to achieve leasing, customer service, and operational goals.
• Celebrate wins and motivate your team through challenges.
• Inspire and develop a high-performing, customer-focused team.
• Build genuine relationships with residents.
• Resolve concerns professionally and with empathy.
• Create a community where residents feel valued and heard.
• Support resident events and community engagement initiatives.
• Oversee daily office operations and administrative responsibilities.
• Monitor budgets, delinquency, and property performance.
• Approve invoices and maintain accurate records.
• Conduct regular property inspections to ensure curb appeal and community standards.
• Partner with maintenance to ensure timely completion of work orders and apartment turns.
• Follow Fair Housing laws and company policies.
• Maintain accurate resident files and documentation.
• Ensure all leasing and operational processes are completed accurately and on time.
• Oversee applicant eligibility, income and asset documentation, certifications, recertifications, and resident file accuracy.
• Ensure rents, income limits, utility allowances, and applicable program requirements are properly followed.
• Review files for accuracy and completeness before submission to the compliance team.
• Track annual recertifications and other required compliance deadlines to ensure they are completed on time.
• Work closely with the compliance team to resolve file corrections and compliance findings promptly.
• Maintain confidentiality and accurate documentation throughout the application, certification, and residency process.
• Ensure the community remains in compliance with applicable programs, which may include LIHTC, HUD, Section 8 or other affordable housing requirements.

Skills

Leadership

Customer service

Sales experience

Property management

Strong communication

Interpersonal skills

Organization

Time management

Tech-savvy

Education

High school diploma or equivalent

College degree in Marketing, Business, or related field a plus

Job description

Newbury Residential, Inc. in Plainfield, Indiana is seeking an energetic Community Manager to lead the daily operations of a thriving apartment community and inspire your team to deliver exceptional service.

You’ll oversee leasing, resident satisfaction, financial performance, and property operations while creating a welcoming environment where residents and employees can thrive.

No two days are the same—and that’s exactly how you like it.