Community Manager (HOA)

Socket.dev; Thousand Oaks (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

PMP Management in Ventura, CA is seeking a motivated Community Manager to oversee HOA portfolios and serve as the primary liaison between boards and homeowners. The role collaborates with an Associate Manager and a support team to deliver exceptional service.

Responsibilities include managing board meetings, financial review, and enforcing policies, with a focus on accurate record-keeping and customer service. A 4-year degree and HOA experience are preferred.

Qualifications

• 4 Year College Degree preferred.
• 2 Years of HOA portfolio or on-site management experience preferred.
• CMCA/AMS designation is desirable but not required.
• Excellent customer service skills and communication abilities.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Acts as liaison with the Association Board of Directors and homeowners.
• Oversee operation and administration of the Association per management agreement and policies.
• Perform administrative and management duties as requested by the Board.
• Ensure PMP tools (maintenance calendar, action item tracker, financial summaries) are used effectively.
• Review monthly financial reports and summaries.
• Provide recommendations to Boards and committees.

Skills

Customer service

Organizational skills

Adaptability

Team collaboration

Software proficiency

Education

4 Year College Degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detail-oriented, communicative, and personable professional to join our teamas Community Manager, Ventura, CA.

Who We Are

Property Management Professionals (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, and Utah. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

• Instagram/pmpmanage
• facebook/pmpmanage
• linkedin/company/pmpmanagement
  

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: Community Managers typically manage 5 to 7 Associations with strong support provided by a dedicated Associate Manager, Customer Care Champions, and a full administrative team. This allows our Community Managers to stay focused on their key objectives and offer a level of service, expertise and knowledge that surpasses our client’s expectations.

Position Duties:

• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners.
• Oversee the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
• Perform administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure PMP Management tools are being effectively utilized such as maintenance calendar, action item tracker, financial summaries, delinquency tracker, etc.
• Review monthly financial reports and financial summaries.
• Provide and/or oversee recommendations to the Association’s Board of Directors and committees on items that need to be addressed within the community.
• Set-up, attend and facilitate Board meetings as per PMP standard.
• Prepare Board packages according to PMP’s “Absolutes” and standard.
• Assist Board of Directors/Architectural Review Board with the architectural review process and/or routine inspections as necessary.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Conduct walks/inspections of the communities as required in the management contract.
• Other duties as assigned.

Required Qualifications:

• 4 Year College Degree preferred
• 2 Years of experience as a HOA portfolio or on‑site manager preferred
• CMCA certification preferred
• Extraordinary customer service skills
• Exceptional customer service skills
• Proficient in Microsoft Word, Excel, and Outlook
• Able to quickly learn and understand company used software programs
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Requirements

Prior experience in HOA or Property Management

CMCA or AMS designation desired