Associate Community Manager

PMP Management; San Jose (CA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

PMP Management is seeking an Associate Community Manager to support the Park Townsend HOA and the San Francisco Division, with a hybrid work arrangement (3 days on-site, 2 days in SF office).

The role focuses on exceptional customer service, administrative duties, and coordination with vendors, boards, and residents. Strong writing and MS Office skills are essential for success.

Prior hospitality experience is a plus, and tidy documentation and timely communication are expected daily.

Qualifications

• 4-year college degree preferred but not required.
• 1-2 years in administrative role.
• Excellent writing and communication skills.
• Proficient with MS Word, Excel, PowerPoint.
• Budget and financial statement review abilities.
• Strong organizational skills.

Responsibilities

• Provide extraordinary customer service to homeowners, Board Members, and vendors.
• Assist Community Manager with community tasks.
• Prepare board packets and mailings.
• Update association portals and calendars.
• Coordinate with third-party vendors.
• Create monthly newsletters.
• Assist with architectural applications.
• Create work orders and track status.
• Additional duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Education

4 Year College Degree preferred

Tools

PowerPoint

Excel

Job description

Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as an Associate Community Manager.

Who We Are

Property Management Professionals (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Utah, and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Associate Community Manager will assist Park Townsend HOA (3-days on-site) and the San Francisco Division (2-days) supporting the Association and Community Managers with various administrative responsibilities and duties.

Responsibilities & Duties:

• Provide extraordinary customer service to homeowners, Board Members, and vendors.
• Directly assist the Community Manager with community related tasks.
• Board packet assembly, including copying, binding, labeling envelopes and mailing when applicable.
• Updating association portals, including but not limited to current documents, board member names and positions, community calendar, posting minutes, and sending email blasts.
• Communicate and coordinate with third party vendors.
• Create monthly newsletters.
• Assist with architectural application process.
• Create work orders for the appropriate vendor, follow up on status of work orders, and update system notes as necessary.
• Additional duties as assigned.

Requirements:

• 4 Year College Degree preferred but not required
• 1-2 Years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Knowledge, Skills and Abilities:

• Excellent computer abilities to navigate our care systems, as well as the Microsoft office
• Strong problem-solving skills
• Basic data-entry and typing skills
• Basic mathematical abilities
• Stable employment record
• Regular, predictable attendance
• Ability to effectively communicate in a respectful and positive manner

Requirements

Position is hybrid: On-site 3 days, 2 days in SF division office

Prior luxury Hospitality experience

Exceptional customer Service

Proficient in MS Office