Associate Community Manager, HOA

PMP Management; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

PMP Professionals LLC in Los Angeles seeks an Onsite Associate Community Manager to support the Community Manager in a luxury residential setting, performing administrative tasks, communications with residents, boards, and vendors, and ensuring high-level service. The role emphasizes precision, responsiveness, and a customer-first mindset.

The position involves assembling board packets, updating portals, coordinating with vendors, creating newsletters, processing architectural requests, and

Qualifications

• 4 Year College Degree preferred but not required.
• 1-2 Years of experience in an administrative role.
• Extraordinary customer service skills.
• Exceptional writing and communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Proficient in reviewing and understanding budgets and financial statements.
• Strong organizational skills.
• Honest, responsible, optimistic, and enjoyable demeanor.

Responsibilities

• Provide extraordinary customer service to homeowners, Board Members, and vendors in a high-end residential setting.
• Directly assist the Community Manager with community-related tasks and daily operations.
• Assemble Board packets, including preparation, copying, binding, labeling, and distribution as applicable.
• Update association portals with current documents, Board member information, community calendar events, meeting minutes, and email communications to residents.
• Communicate and coordinate with third-party vendors for maintenance, amenities, and services.
• Create and distribute monthly newsletters highlighting community events, updates, and local Melrose District attractions.
• Assist with the architectural application and review process for resident modifications.
• Create work orders for appropriate vendors, monitor status, follow up on completion, and maintain accurate system notes.
• Support concierge and resident services coordination to enhance the luxury living experience.
• Additional duties as assigned by the Community Manager or regional leadership.

Skills

Customer service

Communication

Organization

Attention to detail

Problem solving

Education

4 Year College Degree preferred but not required

Tools

Microsoft Word

Excel

PowerPoint

Job description

Description

Become the Best Part of PMP!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as an Onsite Associate Community Manager for our Los Angeles Urban Division.

Who We Are

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve.

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com visit our social media platforms:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for service-centric, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable association clients.

Position Description: The Onsite Associate Community Manager will support the Community Manager with a range of administrative and operational responsibilities.

Responsibilities

• Provide extraordinary customer service to homeowners, Board Members, and vendors in a high-end residential setting.
• Directly assist the Community Manager with community-related tasks and daily operations.
• Assemble Board packets, including preparation, copying, binding, labeling, and distribution as applicable.
• Update association portals with current documents, Board member information, community calendar events, meeting minutes, and email communications to residents.
• Communicate and coordinate with third-party vendors for maintenance, amenities, and services (e.g., fitness center, wellness rooms, courtyard upkeep).
• Create and distribute monthly newsletters highlighting community events, updates, and local Melrose District attractions.
• Assist with the architectural application and review process for resident modifications.
• Create work orders for appropriate vendors, monitor status, follow up on completion, and maintain accurate system notes.
• Support concierge and resident services coordination to enhance the luxury living experience.
• Additional duties as assigned by the Community Manager or regional leadership.

Requirements

• 4 Year College Degree preferred but not required
• 1-2 Years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Knowledge, Skills, and Abilities

• Excellent computer abilities to navigate property management systems and the Microsoft Office suite.
• Strong problem-solving skills with a proactive, service-oriented approach.
• Basic data-entry and typing skills.
• Basic mathematical abilities for financial tracking and reporting.
• Stable employment record.
• Regular, predictable attendance and reliability.
• Ability to communicate effectively in a respectful and positive manner with residents, Board members, and vendors.

The employee must be able to:

• Stand and walk for extended periods throughout the workday.
• Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
• Lift, carry, push, and pull up to 50 pounds on a regular basis.
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
• Work both indoors and outdoors in varying environmental conditions.
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.

PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws.