Community Manager, Assistant

Associated Asset Management (AAM); Myrtle Beach (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Del Webb at Grande Dunes in Myrtle Beach, SC seeks a dedicated administrative support professional to assist the Community Manager in delivering exceptional service to onsite homeowners. You will apply in-depth knowledge of CC&Rs and management contracts to support daily operations, inspections, and communications.

Responsibilities include coordinating with the management team, handling compliance notices, maintaining records and calendars, and facilitating homeowner orientations and board

Qualifications

• Ability to multitask and process administrative items with attention to detail.
• Excellent customer service and problem-resolution skills.
• Advanced communication skills with all levels of management, staff and residents.
• Proficient in MS Office and general computer usage.

Responsibilities

• Provides administrative support to the Community Manager.
• Coordinates with Management Team to ensure compliance with association laws.
• Develops relationships with board members and committees.
• Assists with community inspections of common areas per contract.
• Communicates with homeowners regarding CC&Rs compliance.
• Prepares compliance notices, fine notices, and related issues.
• Conducts property tours/inspections to ensure CC&R compliance.
• Maintains association records, calendars and website.
• Takes meeting minutes for Open and Executive Board Meetings.
• Updates orientation binders and homeowner orientations.
• Works with staff on Resident Concern Process.
• Performs other duties as directed.

Skills

Multitasking

Organization

Customer service

MS Office

Communication

Problem solving

Teamwork

Detail oriented

Tools

VMS software

Job description

Join the vibrant team at Del Webb at Grande Dunes, a premier active adult resort-style community in beautiful Myrtle Beach, South Carolina! In this role, you’ll support the Community Manager by delivering outstanding customer service, assisting homeowners with CC&R compliance, coordinating with vendors and board members, conducting community inspections, and helping manage architectural reviews, records, communications, and daily operations to keep the community running smoothly and efficiently.

Position Summary

Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities

• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
• Maintains accurate and current association records, calendars and website.
• Meeting Minute Taker for all Open and Executive Board Meetings.
• Maintains strict adherence to community and company deadlines.
• Works with support staff and/or Community Manager to update community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners.
• Work with support staff and/or Community manager regarding Resident Concern Process.
• Performs other duties as directed.

Knowledge, Skills & Abilities

• Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Excellent customer service skills.
• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interpret, evaluate and explain governing documents (CC&R’s) to homeowners, board members and staff members.

Physical Demands & Work Environment

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• May be required to set up and take down chairs and tables.
• Walking/Driving throughout community as needed for inspections and other property needs as designated.
• Sitting and standing for moderate periods of time.