Community Manager - Contractor

Job openings at Eva NYC; New York (NY); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Eva NYC is seeking a contractor to serve as a key voice for the brand across social channels from our Brooklyn base. You’ll help maintain a thriving online community, support the team with admin and operational tasks, and work from your own laptop with in-office presence 2 days a week.

Responsibilities include monitoring comments, DMs, and mentions, reposting UGC, maintaining safe spaces, and coordinating content calendars while collaborating with cross-functional teams.

Qualifications

• Experience managing online communities across social platforms.
• Ability to schedule and publish content with accuracy.
• Strong communication and brand-alignment skills.

Responsibilities

• Monitor comments, DMs, and mentions across brand channels.
• Source and surface user-generated content.
• Maintain safe, on-brand spaces and escalate issues.
• Collaborate with teams and share community insights.

Skills

Community management

Social media strategy

Content sourcing

Brand voice

Tools

Instagram

TikTok

Facebook

YouTube

Job description

We are beauty lovers from Brooklyn. We create hair products with clinically proven results, working hard for you and for the environment too.

Crafted to a higher standard. Our products are clinically proven, made with science-backed and responsibly sourced ingredients. We go a cut above clean, omitting over 1,300 ingredients. Certified cruelty-free and vegan.

A future-conscious approach. We are emissions obsessed, committed to achieving Net Zero by 2035. Our eco-luxe packaging is made from recycled materials and is designed to recycle again. Certified B Corp and Climate Neutral.

For you and the environment we make: Better Haircare, Mindfully Made.

Job Overview:

You’ll serve as one of the key voices of the brand across social channels, help maintain a thriving online community and support the team with administrative and operational tasks. This role is a contractor position, with the opportunity to work part time or full time. As a contractor, you will work from your own laptop.

Location: Brooklyn, NY (in office 2 days a week)

Hourly Rate: $28-$35 an hour

Responsibilities:

Community Management (Primary Responsibility)

• Monitor and respond to comments, DMs, tags, and mentions across our social platforms including but not limited to two Instagram accounts, TikTok, Facebook, Youtube, and emerging channels
• Repost UGC to Instagram Stories and help source and surface community content.
• Maintain safe, friendly, on-brand community spaces by hiding spam and escalating issues when needed.
• Flag noteworthy conversations, trends, and opportunities for brand engagement.

Content & Social Support

• Upload approved content across platforms with accuracy and attention to detail.
• Assist the team in organizing assets, maintaining content calendars, and tracking posting schedules.
• Pitch social and community-driven content ideas informed by daily community interactions.
• Contribute to team trend recaps with learnings, trends, themes, and performance notes.

Administrative & Operational Support

• Assist with influencer/community seeding processes: collecting addresses, tracking shipments, maintaining spreadsheets.
• Help with scheduling, meeting notes, and project coordination for the social team.
• Manage community-related documentation, FAQs, responses, and internal communication updates.
• Support cross-functional teams (Customer Support, Retail, Education) by sharing relevant community insights.