Community Manager

KRS Holdings Inc; Virginia; On-site; USD 60,000 - 65,000; Full time

Job summary

KRS Holdings is seeking a hands-on Community Manager to lead Clachan Properties in Center City Richmond, a Class A scattered-site student housing portfolio. You will balance resident experience, leasing, operations, and project management while driving performance and a high standard of service.

The role requires strong communication, problem-solving, and relationship-building skills, with a focus on ownership, teamwork, and compliance with Fair Housing and company policies.

Qualifications

• 3+ years of experience in property management.
• Experience with Class A properties preferred.
• Experience managing scattered-site or multiple-location portfolios preferred.
• Demonstrated project management experience, including renovations or capital projects.
• Strong knowledge of leasing, resident relations, and property operations.

Responsibilities

• Oversee the daily operations of a Class A scattered-site student housing portfolio.
• Maintain high standards for curb appeal, property condition, resident satisfaction, and asset performance.
• Coordinate maintenance, repairs, and capital improvements.
• Ensure compliance with Fair Housing and company policies and applicable laws.
• Manage resident concerns and resolve issues quickly and professionally.
• Drive leasing activity, occupancy, renewals, and resident retention.
• Lead the leasing process from inquiry through move-in and renewal.
• Develop relationships with residents, prospects, vendors, and partners.
• Deliver a high-quality customer experience consistent with a Class A property.
• Monitor leasing traffic, applications, move-ins, move-outs, and renewals.
• Understand and manage the unique operational demands of student housing.
• Coordinate student move-in/move-out and ensure units are prepared to a high standard.
• Build relationships with students, parents, university contacts, and stakeholders.
• Effectively manage high-volume leasing periods and seasonal fluctuations.
• Lead and coordinate property-level projects, capital improvements, renovations, and initiatives.
• Develop project timelines, coordinate vendors and teams, monitor progress.
• Track project budgets, deadlines, quality, and deliverables.
• Identify operational challenges and develop solutions.
• Manage multiple projects while maintaining day-to-day operations.
• Assist with development and management of property budgets.
• Monitor expenses, delinquency, and financial performance.
• Review invoices, purchase orders, and vendor performance.
• Maintain property records and timely administrative duties.
• Utilize property management software to maintain accurate information.
• Lead, coach, and hold on-site teams accountable for performance.
• Establish expectations and promote ownership, professionalism, and teamwork.

Skills

Property management

Leadership

Budgeting

Customer service

Communication

Fair Housing knowledge

Job description

Job Description

Community Manager – Clachan Properties

Location: Center City Richmond, VA
Company: KRS Holdings
Property Type: Class A | Scattered-Site Portfolio | Student Housing
Employment Type: Full-Time

Compensation: Range- $60k-65k/yearly

About the Opportunity

KRS Holdings is seeking an experienced, energetic, and highly organized Community Manager to lead the day-to-day operations of Clachan Properties, a Class A, scattered-site portfolio in Center City Richmond with a strong focus on student housing.

This is an exciting opportunity for a hands-on property management professional who thrives in a fast-paced environment and enjoys balancing resident experience, leasing, operations, team leadership, financial performance, and project management.

The ideal candidate is a strong communicator, problem solver, and relationship builder who can take ownership of a complex portfolio while maintaining the high standards expected of a Class A community.

Key Responsibilities

Property Operations

• Oversee the daily operations of a Class A scattered-site student housing portfolio.
• Maintain high standards for curb appeal, property condition, resident satisfaction, and overall asset performance.
• Conduct regular property inspections and coordinate maintenance, repairs, and capital improvements.
• Ensure properties are compliant with company policies, Fair Housing regulations, and applicable local, state, and federal requirements.
• Manage resident concerns and resolve issues quickly and professionally.

Leasing & Resident Experience

• Drive leasing activity, occupancy, renewals, and resident retention.
• Lead the leasing process from initial inquiry through move-in and renewal.
• Develop strong relationships with residents, prospects, vendors, and community partners.
• Deliver a high-quality customer experience consistent with a Class A property.
• Monitor leasing traffic, follow-ups, applications, move-ins, move-outs, and renewal activity.

Student Housing Management

• Understand and effectively manage the unique operational and leasing demands of student housing.
• Coordinate student move-in and move-out processes and ensure units are prepared to a high standard.
• Build positive relationships with students, parents, university contacts, and other stakeholders.
• Effectively manage high-volume leasing periods and seasonal fluctuations.

Project Management

• Lead and coordinate property-level projects, capital improvements, renovations, and special initiatives.
• Develop project timelines, coordinate vendors and internal teams, and monitor progress through completion.
• Track project budgets, deadlines, quality, and deliverables.
• Identify potential operational challenges and proactively develop solutions.
• Manage multiple projects simultaneously while maintaining day-to-day property operations.

Financial & Administrative Management

• Assist with the development and management of property budgets.
• Monitor operating expenses, delinquency, collections, and financial performance.
• Review invoices, purchase orders, and vendor performance.
• Maintain accurate property records and ensure timely completion of administrative responsibilities.
• Utilize property management software and company systems to maintain accurate resident and property information.

Team Leadership

• Lead, coach, and hold on-site team members accountable for performance and customer service.
• Establish clear expectations and promote a culture of ownership, professionalism, and teamwork.
• Coordinate effectively with maintenance, leasing, accounting, and corporate operations teams.
• Provide training and support to team members as needed.

Qualifications

• 3+ years of experience in property management, preferably in multifamily or student housing.
• Previous experience managing Class A properties strongly preferred.
• Experience managing scattered-site or multiple-location portfolios preferred.
• Demonstrated project management experience, including renovations, capital projects, vendor coordination, or property improvement initiatives.
• Strong knowledge of leasing, resident relations, collections, property operations, and maintenance coordination.
• Strong understanding of Fair Housing laws and property management best practices.