Property Manager

WGA Legacy Property Management; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

WGA Legacy Property Management in Houston is seeking a Community Manager to oversee all business operations at the apartment community. You will lead a team, manage daily activities, and ensure financial and operational goals are met while upholding company policies.

The role requires strong resident relations, marketing instincts, training staff, enforcing safety, and building an online presence to attract new residents.

Qualifications

• Ability to read, write, and communicate clearly to understand legal documents and explain apartment features.
• Professional appearance and conduct.
• Understand property management risks and liabilities.
• Experience with customer service and resident life cycle.
• Basic maintenance knowledge.
• Strong collection skills.
• Revenue-driven mindset.
• Eager to learn and grow.
• Strong communication skills and solution-oriented.

Responsibilities

• Oversee all business operations across the apartment community.
• Supervise leasing and maintenance activities in line with policy.
• Analyze performance and trends to develop monthly marketing plan.
• Train, motivate, and supervise on-site staff to meet operational goals.
• Provide feedback and manage disciplinary procedures when needed.
• Conduct ongoing training on leasing paperwork, safety, and daily routines.
• Enforce safety policies and OSHA compliance.
• Secure bids for repairs beyond staff capability.
• Provide excellent customer service and maintain high resident service standards.
• Meet owner financial goals and complete month-end/year-end reporting.
• Provide narrative of monthly expense variances and ensure regulatory compliance.
• Build and maintain a reputable online presence to attract residents.
• Meet revenue targets by setting rents and maximizing collection efforts.
• Enforce lease terms and conduct property inspections to maintain standards.

Skills

Effective communication

Professional appearance

Property management risk

Customer service lifecycle

Maintenance basics

Collections skills

Revenue driven

Eager to learn

Strong communication

Job description

Job Summary:

The Community Manager will oversee all business operations across the apartment community. The Community Manager manages and coordinates the team members, daily activities, and resources to achieve established budgeted financial and operations goals, and ensures that the operations of the property comply with Company policies and procedures. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player. We are looking for a creative thinker with a marketing mind! We are looking for someone with great resident retention skills, marketing and an outside the box thinker!

Responsibilities will include but not limited to:

• Understand, analyze, and initiate actions that will allow the community to achieve the defined KPIs

• Supervise leasing and maintenance activities to ensure compliance with company policy.

• Analyze performance and trends to develop and implement monthly marketing plan

• Trains, motivates and supervises all on-site staff in order to achieve operational goals of the assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.

• Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentation up to and including terminations of employment if necessary.

• Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.

• Enforce safety policies, regulations and OSHA compliance

• Secure bids for repairs and replacement work beyond capability of staff

• Provide excellent customer service while maintaining the highest standards for resident service

• Adhere to the financial goals of the owner

• Complete month-end and year-end reporting as required

• Provide narrative of all monthly expense variances

• Ensure that property operations are compliant with all applicable regulatory requirements.

• Build and maintain a reputable online presence through social media that positively reflects the community and its current residents and draws in future residents.

• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and maximizing collection efforts

• Enforce community guidelines, property notice requirements, evicting residents, and enforcing lease terms.

• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspect of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.

Skills & Qualifications:

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operations.

• Professional Appearance

• Understand Property management Risk/Liabilities

• Experience with Customer Service-Resident Life Cycle

• Basic understanding of Maintenance

• Strong Collection Skills

• Revenue Driven

• Eager to Learn and Grow

• Strong communication skills and solution driven