Community Manager

NetEase, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

NetEase Games is seeking an experienced Community Manager to plan and operate overseas gaming communities, with a focus on Discord for a global player base. You will coordinate with product and marketing teams to implement community strategies that align with game version schedules.

You will oversee promotional scheduling, content publishing, and performance evaluation, while collecting player feedback and monitoring sentiment.

Qualifications

• Bachelor's degree or above is required.
• 3+ years of experience operating large overseas gaming communities (Discord).
• Experience with shooter/competitive game genres is preferred.
• Strong communication and execution skills with a collaborative mindset.
• Chinese language proficiency is required for daily coordination with teams in China.

Responsibilities

• Plan and operate overseas gaming communities (Discord) and develop community strategies.
• Oversee scheduling, publishing, and performance evaluation of game content within the community.
• Continuously optimize Discord community features based on player feedback and needs.
• Collect sentiment data and monitor competitor releases to inform decisions.

Skills

English fluency

Communication

Collaboration

Education

Bachelor's degree

Tools

Discord

Job description

About NetEaseGames:

As a leading internet technology company based in China, NetEase, Inc. (NASDAQ: NTES and HKEX:9999, “NetEase”) provides premium online services centered around content creation. With extensive offerings across its expanding gaming ecosystem, the Company develops and operates some of China’s most popular and longest-running mobile and PC games. Powered by industry-leading in-house R&D capabilities in China andglobally, NetEase creates superior gaming experiences, inspires players, and passionately delivers value for its thriving community worldwide. By infusing play with culture and education with technology, NetEase transforms gaming intoa meaningful vehicle to build a more entertaining and enlightened world.

NetEase’s ESG initiatives are among the best in the global media and entertainment industry, earning it adistinction as one of the S&P Global Industry Movers and an “A” rating from MSCI. For more information, please visit: http://ir.netease.com/

Responsibilities:

• Responsible for planning and operating overseas gaming communities, developing and executing community strategies and objectives based on the product’s market strategy and game version schedule.
• Oversee the promotional scheduling, publishing, and performance evaluation of game version content within the community.
• Continuously optimize Discord community functions based on player needs and preferences, ensuring the community meets player needs.
• Collect and report on player feedback and sentiment; Monitor competing products and new releases in the genre.

Requirements:

• Bachelor’s degree or above, with proficiencyin English as a working language.
• 3+ years of experience in operating large overseas gaming communities (Discord), with proven operational expertise in community and platform management, capable of developing and implementing community strategies.
• Deep gaming experience with overseas titles; familiar with shooter/competitive game genres, with clear insights into player demographics and the gaming industry.
• Strong communication and execution skills, collaborative team spirit, and a sense of responsibility.
• Proficiency in Chinese is required for this position, as daily communication and collaboration with game development team based in China are essential to the responsibilities of the position.

Note: All UK-based positions are eligible for visa sponsorship.