Community Management Specialist

NetEase Games; United States; On-site; USD 59,000 - 138,000; Full time

Job summary

Join a pioneering internet technology company as a Community Manager, where you'll oversee the development of a vibrant game community. This dynamic role focuses on user growth, engagement, and retention, ensuring players have a positive experience. You'll lead a team dedicated to player support, manage community interactions across platforms like Discord and Reddit, and localize content for campaigns. If you're passionate about gaming and community engagement, this is your chance to make a significant impact in the gaming ecosystem, fostering connections and enhancing player experiences in a thriving environment.

Qualifications

• Minimum of 1 year of experience in game community management.
• Strong understanding of community management best practices.

Responsibilities

• Oversee game community development with a focus on user growth.
• Supervise customer service representatives for player inquiries.

Skills

Community Management

User Research

Communication Skills

Content Localization

Education

Bachelor's Degree

Tools

Discord

Reddit

Job description

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This range is provided by NetEase Games. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$59,000.00/yr - $138,000.00/yr

As a leading internet technology company based in China, NetEase, Inc. (NASDAQ: NTES and HKEX:9999, “NetEase”) provides premium online services centered around content creation. With extensive offerings across its expanding gaming ecosystem, the Company develops and operates some of China’s most popular and longest-running mobile and PC games. Powered by industry-leading in-house R&D capabilities in China and globally, NetEase creates superior gaming experiences and passionately delivers value for its thriving community worldwide.

Responsibilities:

• Oversee the development and management of the game community, with a focus on user growth, engagement, and retention rates.
• Supervise a team of customer service representatives to respond to player inquiries and ensure timely delivery of game-related information.
• Oversee community interactions and promote positive, respectful player engagement, manage community moderators, and conduct monthly performance evaluations for moderator teams.
• Review and localize content for the community (Discord + Reddit), including writing promotional content for game-related campaigns.

Qualifications:

• Bachelor's degree or higher, with a minimum of 1 year of experience in game community management.
• Native English speaker or near-native proficiency; proficiency in additional languages (e.g., Chinese, Japanese, Spanish) is a plus.
• Previous experience in player support or roles involving communication with players is preferred.
• Strong ability to conduct user research with a solid understanding of research methods and techniques.
• Familiarity with community management best practices on platforms like Discord and Reddit, with the ability to develop and implement proven strategies.

Seniority level

Associate

Employment type

Full-time

Job function

Marketing and Public Relations

Industries

Computer Games