Community Manager

Sisense; New York (NY); On-site; USD 55,000 - 83,000; Part time

Job summary

Sisense is seeking a part-time Community Manager to build authority on Reddit and LinkedIn, acting as a bridge between users and internal product/support teams. You will translate community needs into technical actions and ensure users have the information they need to succeed with our analytics platform.

As the boots-on-the-ground liaison, you will manage content calendars, drive engagement, and synthesize user feedback for the product cycle, while enforcing guidelines to maintain brand safety

Qualifications

• Experience translating technical jargon into clear community posts and professional social content.
• Ability to identify engagement opportunities and craft value-add content.
• Comfort using data tools to visualize community trends and support findings.
• Background in technical support or developer relations managing high-touch interactions.

Responsibilities

• Develop and execute integrated Reddit and LinkedIn strategies, including SEO, engagement-driven native posting, and B2B audience growth.
• Manage branded channels (branded subreddit and LinkedIn company page/groups): maintain the content calendar, create platform-tailored content, and manage posting.
• Drive activations across target subreddits and relevant LinkedIn groups/industry discussions by identifying engagement opportunities and crafting content.
• Monitor community threads and comments across Reddit and LinkedIn 5 days per week, providing daily reactive commenting.
• Feedback Synthesis: Identify, categorize, and prioritize user feedback and feature requests from community threads and professional discussions.
• Product Liaison: Relay summarized user insights to internal Product Teams to inform the development cycle.
• Technical Triage: Identify complex user issues and route them to the correct internal SMEs for resolution.
• Active Moderation: Enforce community guidelines across platforms to maintain brand safety, reputation, and community health.
• Daily Updates: Execute a consistent rhythm of branded updates and communications.
• Provide comprehensive reporting on engagement, SEO, impressions, and sentiment tracking for product launches.
• Perform LLM citation audits to measure brand visibility in AI-generated responses.

Skills

Technical curiosity

Documentation skills

Tracking tools

Data awareness

DevRel experience

Jira

GitHub

Tools

Jira

GitHub

Job description

Company Overview

As one of the leading providers in the analytics industry, Sisense enables app builders to create more effective, responsive, and powerful applications and interactive, data-driven analytics directly into their products and applications. Sisense’s flexible analytics platform enables customers like Clari to infuse actionable insights into their customer experiences.

Role Summary

As a Community Manager, you will build authority and manage reputation on owned and third-party channels like Reddit and LinkedIn. You will serve as the vital link between our users and our internal product and support teams. In this role, you will be the “boots on the ground,” translating community needs into technical reality and ensuring our users have the information they need to succeed with our product.

Key Responsibilities:

• Develop and execute integrated Reddit and LinkedIn strategies, including SEO, engagement-driven native posting, and B2B audience growth.


• Manage branded channels (branded subreddit and LinkedIn company page/groups): maintain the content calendar, create platform-tailored content, and manage posting.


• Drive activations across target subreddits and relevant LinkedIn groups/industry discussions by identifying engagement opportunities and crafting value-add content.


• Monitor community threads and comments across Reddit and LinkedIn 5 days per week, providing daily reactive commenting.


• Feedback Synthesis: Identify, categorize, and prioritize user feedback and feature requests from community threads and professional discussions.


• Product Liaison: Relay summarized user insights to internal Product Teams to inform the development cycle.


• Technical Triage: Identify complex user issues and route them to the correct internal Subject Matter Experts (SMEs) for resolution.


• Active Moderation: Enforce community guidelines across platforms to maintain brand safety, reputation, and community health.


• Daily Updates: Execute a consistent rhythm of branded updates and communications.


• Provide comprehensive reporting on engagement, SEO, impressions, and sentiment tracking for product launches.


• Perform LLM citation audits to measure brand visibility in AI-generated responses.

Bonus Points

We are looking for someone who enjoys “talking shop” and isn’t afraid to dive into the details. You’ll be a great fit if you have:

• Technical Curiosity: Ability to understand product architecture and engage with advanced power users and industry professionals.


• Documentation Skills: Talent for translating complex technical jargon into clear, readable community posts and professional social content.


• Tracking Tools: Hands-on experience using tools like Jira or GitHub to track bugs and community issues.


• Data Awareness: Comfort using data tools to visualize community trends and support findings.


• Support/DevRel Experience: A background in technical support or developer relations managing high-touch interactions.

Engagement Terms

This is a part-time Independent Contractor position. The contractor is responsible for their own taxes and is not eligible for company benefits. The role requires the contractor to provide their own resources and manage their own work schedule while being accountable for the deliverables outlined in the scope of work. All contract engagements are subject to the terms of a signed Master Service Agreement and Work Order.