Community Manager

Associa; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Associa seeks a Community Manager I to supervise a community association, interacting with homeowners, vendors, board members and committee members. This role supports daily operations, budgets, and governance per management agreements.

Responsibilities include liaising with the Board and residents, preparing board materials, monitoring financial reports, and overseeing vendor management and maintenance coordination.

Qualifications

• Associates Degree required; Bachelor's preferred.
• 0–3 years of community association experience.

Responsibilities

• Supervise the operation and administration of the Association.
• Act as liaison with the Board of Directors and homeowners.
• Perform/Direct administrative and management duties per the agreement.
• Ensure management tools and budgets are developed and utilized.
• Review monthly financial reports and provide summaries to the Board.
• Provide recommendations for major capital expenditures.
• Monitor delinquency rates and collections for the portfolio.
• Attend Board meetings and community events as needed.
• Prepare Board packages within established timeframes.

Skills

MS Office

Community Association Knowledge

Board Liaison

Customer Service

Conflict Resolution

Time Management

Education

Associates Degree

Bachelor's Degree Preferred

Job description

Job Description

Job Summary

A Community Manager I is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.

Duties include but not limited to:

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education And Experience

• Associates Degree Required
• Bachelor's Degree Preferred
• 0 -- 3 Years of Community Association Experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.