Community Association Manager

Associa; Corona (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Associa in Corona, CA is seeking a Community Manager I to supervise a portfolio of community associations, coordinating with homeowners, vendors, and board members. You will travel to client associations to attend meetings, perform inspections, and participate in community events as needed.

This role requires strong organizational and communications skills and a professional demeanor. You will prepare agendas, update reports, and compile Board meeting packages, as well as manage annual

Qualifications

• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities, property/real estate and HOAs.
• Knowledge of the role of the association board and CM responsibilities.
• Proficiency in business correspondence (grammar, structure, punctuation, spelling).
• Conflict resolution skills and professional customer service.
• Ability to maintain confidentiality and discretion in duties.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and prioritization to meet deadlines.
• Ability to interpret verbal and written instructions and work with others.

Responsibilities

• Provide supervision of a portfolio of community associations.
• Travel to client associations to attend meetings, perform inspections and events.
• Prepare agendas, update reports, and assemble Board meeting packages.
• Prepare annual disclosure, meeting notifications, and financial packages.
• Update homeowner/association data in systems and files.
• Oversee building facilities inspections and follow-up actions.
• Supervise administration per management agreement and policies.
• Liaise with Board of Directors and homeowners as needed.
• Perform duties as requested by the Board and per agreement.
• Ensure management tools (calendar, action lists, budgets, charters) are utilized.
• Review monthly financial reports and submit summaries to the Board.
• Provide recommendations to the Board on major expenditures to maintain properties.

Skills

Customer service

Time management

Organization

Communication

Confidentiality

Team player

Prioritization

Problem solving

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

• A Community Manager I is responsible for providing the overall supervision of a portfolio of community associations. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.
• Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement.
• Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Update homeowner and association information in C3 and shared files.
• Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required.
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Requirements

• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive detail oriented and successfully function as part of a team.
• Knowledge of company policies, procedures, and forms.
• Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
• Must be able to work effectively with others in person and in group setting.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.