Community Manager

Wendover group; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in property management is seeking a dedicated Community Manager to oversee physical assets and lead property management staff. The role involves budgeting, vendor management, and ensuring exceptional resident services. Ideal candidates will have a strong background in LIHTC management and possess excellent interpersonal skills. This position requires a commitment to maintaining high standards of community safety and compliance.

Qualifications

• Minimum one year of experience in LIHTC management required.
• Possession of property management designation (CAM, CAPS, CPM) is advantageous.

Responsibilities

• Lead and direct leasing and service teams to achieve department goals.
• Manage daily/weekly work schedules efficiently to address maintenance requests.
• Provide exceptional customer service to residents and vendors.

Skills

Interpersonal Skills

Communication

Time Management

Organizational Skills

Adaptability

Education

High School Diploma

Bachelor's Degree

Tools

MS Office

Job description

Reports To

The Community Manager will report to the Regional Manager or Vice President, Asset & Property Management.

Job Overview

In partnership with the Regional Manager, the Community Manager role involves overseeing the physical assets, supervising property management staff, leasing efforts, rent collection, financial reporting, accounts payable management, emergency response, resident relations, and compliance-related reporting for the community. From time to time, you may be assigned additional responsibilities and tasks that fall outside the scope of your job description. Your employment commitment is essential, requiring your full business time, undivided attention, and utmost dedication to the performance of your duties and the advancement of the Company's interests.

Responsibilities and Duties

Team Leadership

● Lead and direct leasing and service teams to achieve department goals.

● Provide training, mentoring, accountability, and regular feedback to team members.

● Conduct accurate and consistent reviews of each team member, effectively communicating their standing within the organization.

Budgeting & Expense Management

● Contribute to the annual budgeting process to forecast income, maintenance expenses, and capital improvement needs.

● Manage maintenance expenses within budget and take proactive corrective actions when necessary.

● Identify areas for cost reduction and process improvement, and lead the implementation of initiatives.

Work Quality & Scheduling

● Manage daily/weekly work schedules efficiently to address maintenance requests.

● Review timesheets daily for accurate hours and prompt payroll processing.

● Supervise maintenance team and third-party contractors, providing assistance with projects as needed.

● Develop and maintain a preventative maintenance program for facilities and equipment, implementing changes to address recurring issues.

Purchasing / Vendor Relationships

● Effectively manage vendor relationships for various services, including trash collection, landscaping, HVAC, plumbing, electrical, etc.

● Analyze asset improvement needs and perform project management duties for construction projects.

● Efficiently manage maintenance supply inventories and equipment.

Resident Customer Service

● Provide exceptional customer service to residents, vendors, peers, and investors.

● Coordinate with the team to schedule inspections, service, and repairs with minimal disruption to residents and community operations.

● Ensure prompt response to service requests from residents and community teams, including emergencies and after-hours situations.

Safety & Procedures

● Maintain accurate, detailed, and timely maintenance records for all activities.

● Ensure community security and safety systems are in compliance with company, local, city, state, and federal guidelines.

● Enforce company safety procedures, correcting potentially unsafe conditions immediately to prevent lost-time accidents within the team.

● Ensure compliance with applications and resident files as per company and regulatory standards.

● High school diploma or equivalent required.

● Bachelor's degree preferred.

● Possession of a property management designation, such as CAM, CAPS, or CPM, is a significant advantage.

● A minimum of one recent year of experience in LIHTC (Low-Income Housing Tax Credit) management is required.

● Demonstrated work experience as a Community Manager.

● Comprehensive understanding of property management and its financial aspects.

● Profound knowledge of all rules and regulations pertaining to property management, with a strong emphasis on LIHTC compliance.

● Proficiency in using MS Office and relevant databases and software.

● Competence in managing social media platforms, including Facebook and Instagram.

● Exceptional interpersonal skills with strong communication and presentation abilities.

● Strong organizational skills with excellent time management capabilities.

● Ability to adapt, multitask, and prioritize effectively in a fast-paced environment.

● Maintain a professional appearance and demeanor.