Community Manager

Hubstaff blog; Dover (DE); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading organization dedicated to uplifting Asian American female leaders is seeking a Community Manager. This full-time remote role involves managing community engagement, overseeing CRM systems, and organizing events to foster connections among members. The ideal candidate will have extensive experience in community management, excellent communication skills, and a strong understanding of Asian American culture. Join us in creating a supportive space for powerful women leaders.

Qualifications

• Minimum of 5 years experience in community management or relevant fields.
• At least 2 years of remote work experience with U.S.-based clients.
• Excellent English communication skills.

Responsibilities

• Manage CRM systems ensuring data integrity and member management.
• Oversee new member onboarding and orientations.
• Organize high-impact virtual and in-person events.

Skills

Community Management

Communication

Organizational Skills

Leadership

Tools

HubSpot

TopBase

Job description

Contract: Full-time Remote Contractor(40 hours weekly / 160 hours monthly)

Business Hours: Monday to Friday, 9 AM -5 PM PST

Rate: $1,600 - $2,400 monthly (Salary is negotiable based on experience and location)

Availability to Start: Immediately

Client's Profile

This US-based company is dedicated to supporting Asian American female executives and entrepreneurs, fostering a sense of connection and empowerment. As the only organization specifically designed to uplift Asian American female leaders, it provides a space for those striving to break barriers, accomplished professionals seeking support, and trailblazers looking to give back and uplift others. Through a strong community and shared experiences, they ensure that members feel less alone while navigating their leadership journeys.

What You'll Do

As the Community Manager, you play a pivotal role in fostering engagement, managing communications, and enhancing the overall experience for members. This position oversees CRM systems (HubSpot & TopBase) to ensure seamless member management, respond to inquiries, and create meaningful community interactions. The role involves curating and managing community circles, leading new member onboarding and orientations, and organizing high-impact virtual and in-person events. This role is essential in creating a thriving and supportive space for Asian American female leaders. Your responsibilities will include:

Community Management

• Manage the CRM systems (HubSpot & TopBase), ensuring data integrity and efficient member management.
• Manage all communications with members, responding to queries promptly and engaging proactively to foster strong relationships.
• Develop and refine community circles based on members' needs and interests, maximizing engagement and value.
• Oversee the new member onboarding process, ensuring a smooth and positive experience.
• Lead bi-monthly or monthly member orientations, welcoming new members and integrating them into the community.
• Help organize and execute high-engagement virtual events, including fireside chats, coffee chats, and support groups.
• Help plan, coordinate, and execute in-person events such as happy hours and in-person networking opportunities.
• Develop and manage bi-annual peer coaching programs, facilitating connections and professional development within the community.

What You Should Have

MUST HAVES:

• Minimum of 5 years experience in community management, social media or other relevant fields.
• At least 2 years of remote work experience with U.S.-based clients.
• Familiarity with Asian American culture.
• Excellent communication, interpersonal, and organizational skills.
• Highly organized, detail-oriented and able to manage multiple tasks efficiently.
• Strong leadership skills – confident in leading a group of strong, powerful Asian American women.
• Proficiency in HubSpot or other CRM tools.
• Experience planning both virtual & in-person events.
• Background in Community Growth Strategies.
• Excellent English communication skills, both written and verbal, ensuring clarity and professionalism in all interactions.

NICE-TO-HAVES:

• Experience with Female-focused Communities or Peer Coaching Programs
• Tech-savvy and experienced with Canva or similar photo editing tools.
• Familiarity with managing IG & LinkedIn ads (scheduling, posting, and captions).

Technology Specifications:

• Windows 11 or macOS 15 Sequoia
• Minimum intel i5 8th gen with 8GB of RAM or Apple M1 chip with 8GB of RAM