Community Manager

riverstone; North Carolina; On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Salary: $63,000-$73,000 annually

Medical, Dental, Vision

401(k) with company match

13 paid holidays (birthday off)

PTO and Wellness PTO

Phone reimbursement $50/mo

Maternity/Paternity Leave

Flexible schedule

Training and growth opportunities

Open-door feedback culture

Job summary

Riverstone Communities is seeking a seasoned Community Manager for Franklin Estates Mobile Home Park in Franklin, TN. The role focuses on resident experience, occupancy, and day-to-day operations to ensure a thriving community.

You will lead a team, manage vendor relationships, and drive budgeted profitability while upholding Fair Housing guidelines and company standards.

Qualifications

• 3+ years of management experience, preferably in property/mobile home management
• 3+ years of proven excellent customer service experience
• 3+ years of experience leading a team and managing vendor relationships
• Ability to legally operate a motor vehicle with a valid driver's license
• Ability to be very active (walking, bending, standing, lifting up to 50 pounds)
• Computer proficiency with internet, MS Office and email

Responsibilities

• Provide excellent customer service to residents and customers to build and maintain relationships
• Work toward or maintain a 100% occupancy rate on a consistent basis
• Collect all rent and fees in a timely manner and follow up on late payments
• Ensure 100% compliance with company standards and conduct daily property walkthroughs
• Manage the property budget to maximize profitability within allocations
• Attend to community needs outside normal hours and emergencies
• Plan and execute quarterly resident events
• Set high standards and manage team performance
• Maintain the property office and complete routine admin tasks on schedule
• Follow up with prospects and applicants and ensure timely communication
• Adhere to Fair Housing guidelines and relevant laws
• Be invested in Riverstone Communities' mission and property goals
• Other duties as assigned

Skills

Customer service

Team leadership

Vendor relationships

Budget management

Driver's license

Tools

Microsoft Office

Google Apps

Job description

Do you have a proven track record in property management and delivering exceptional resident experiences? Is your passion to improve and maintain the community you work in? Have you led a team of successful individuals who all came together to share ideas and implement the best solution? If so, then our Property Manager position sounds like the right position for you! Come join our team and help us enrich the lives of our residents and our team members.

We are currently seeking a qualified Community Manager for our Franklin Estates Mobile Home Park located at700 W. Meade Blvd Franklin, TN 37064.

Why Join Us?

• Salary: $63,000-$73,000 annually, plus bonus potential
• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 13 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO)* and Wellness PTO
• $50 monthly phone reimbursement
• Maternity/Paternity Leave*
• A schedule that is flexible to your needs and the needs of the property
• Ongoing training and internal growth opportunities
• The ability to provide feedback in many different forms to many different people
• A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better
• Our inclusive culture offers countless opportunities beyond daily tasks, including involvement in committees, the training team, and town halls. With an open-door policy for feedback and a commitment to growth and diversity, you can make a meaningful impact on yourself, your teammates, and the community.
• *effective date of benefit dependent upon tenure of employment

The Community Manager position includes, but is not limited to:

• Provide excellent customer service towards residents, prospective residents, guests and local municipalities to help build and maintain relationships
• Work towards or maintain a 100% occupancy rate on a consistent basis
• Collection of all rent and fees in a timely manner, including following up with specific residents on late rent payments
• Ensure 100% compliance to company home standards, including walking the community daily to assess compliance
• Manage an established property budget - not exceeding the amount allocated and maximizing the communities’ profitability
• Attend to community needs outside of normal business hours when emergencies arise
• Plan and execute quarterly resident events
• Set high standards for yourself and your team, manage to performance expectations
• Maintain the property office to required standards and ensure general office work is completed to deadline
• Perform prompt follow-up and follow-through on prospects and applicants
• Adhere to all state, government, and local requirements to meet and exceed the expectations of all Fair Housing guidelines
• Be invested in the mission and vision of Riverstone Communities and the specific property you support
• Other duties as qualified and trained to do so

Community Manager Requirements:

• 3+ years of experience within management, preferably in property management/mobile home property management
• 3+ years of proven excellent customer service experience through various methods - in person (verbally), over the phone (written), etc
• 3+ year of experience managing a successful team as well as vendor relationships
• Ability to legally operate a motor vehicle with a valid driver’s license
• Ability to be very active - walking, bending, standing and lifting up to 50 pounds
• Computer proficiency, including using the internet, Google or Microsoft programs and email, etc.
• Ability to take initiative and seek out details and information

At Riverstone Communities, we don’t just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.