Community Manager

Artisan Council LLC; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401K and 401K matching

Unlimited PTO + 15 forced days

Job summary

Artisan Council LLC is seeking a proactive Social Media Community Manager in New York, NY. You will monitor and engage across major platforms, publish daily content, and cultivate relationships with creators and brand ambassadors.

The role emphasizes trend-spotting, deep understanding of youth culture, and ability to work both independently and with a team to drive engagement and content strategy.

Qualifications

• 2+ years proven experience in managing communities.
• Deep knowledge of pop culture and cultural trends – you know the latest meme, TikTok sounds and trends before most people do!
• You know every up and coming creator in the beauty space.

Responsibilities

• Monitor and interact across all social media channels in an authentic manner true to each brand and channel (TikTok, Instagram, Twitter, Facebook, YouTube).
• Publish daily content on social media channels and monitor performance.
• Identify social trends and pertinent conversations.
• Cultivate relationships with potential brand ambassadors, influencers, and community members.
• Identify opportunities to surprise and delight community members.
• Monitor social channels outside standard work hours.
• Maintain engagement guidelines for responses and FAQs.
• Lead community-based content-generation programs around launches and cultural moments.
• Source UGC and community stories for content.
• Undertake performance reporting and provide recommendations to the team.

Skills

Community management

Pop culture knowledge

Creator outreach

Engagement moderation

Beauty/lifestyle interest

Gen-Z culture

Content strategy

Writing & editing

Analytical mindset

Teamwork

Self-starter

Strong communication

Attention to detail

Problem solving

Adaptability

Customer service

Tools

Microsoft Excel

Google Sheets

Job description

We’re looking for people who share our passion, for people who live and breathe beauty, have exceptional research, communication, and creative thinking skills, and take an empathetic approach to everything they do and enjoy helping others succeed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our mission is to create a happy, safe, considerate and inspiring work environment for all. We embrace diversity and want you to bring your whole self to work.

Please note this position requires to work in the EST timezone.

RESPONSIBILITIES

• You will monitor and interact across all social media channels in an authentic manner true to each brand and channel (predominantly TikTok, Instagram, Twitter, Facebook, YouTube)
• You will publish daily content on social media channels and monitor performance
• You will identify social trends and pertinent conversations
• You will cultivate relationships and conversations with potential brand ambassadors and influencers as well as community members and giveaway winners
• You will identify opportunities to surprise, delight, and show our community members how much we appreciate them
• You will monitor social media channels outside of standard work hours
• You will maintain standardization for engagement responses and guidelines for frequently asked questions and new product launches
• You will lead community based content-generation programs and initiatives, on an ongoing basis but also particularly around key moments such as product launches or cultural moments
• You will source UGC and community stories for content (including monitoring, downloading and editing)
• You will undertake performance reporting, analysis and provide recommendations to your team to help advise their strategies

ESSENTIAL SKILLS + EXPERIENCE

Please note carefully. Applicants witho ut this experience will not be considered.

• 2+ years proven experience in managing communities
• Deep knowledge of pop culture and cultural trends – you know the latest meme, tiktok sounds and trends before most people do!
• You know every up and coming creator in the beauty space
• You live in the comments section on tiktok, and know how to drive conversation and engagement when moderating the community on and off
• Passion for beauty, skincare, popular brands and other relevant communities is imperative
• In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
• Knowledge of the ins and outs of all social media channels, uses them effectively for work and personal
• Strong knowledge of Gen-Z+Millennial culture and the individuals at the forefront of it
• Social media enthusiast, champion of influencer and internet culture
• Strong familiarity with Microsoft Excel / Google Sheets
• A self-starter who is motivated, proactive and outgoing
• Ability to work both independently, but also as a team-player
• Ability to write and edit communications and articulate the brand ‘voice’ in a creative, compelling, and witty manner
• Ability to jump from the community side of marketing to the analytical side
• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
• Excellent written and verbal communication and interpersonal skills
• Strong attention to detail and a knack for problem solving
• Finger on the pulse of culture
• Experience in a target oriented environment
• Ideally previous experience in a customer-facing or customer service role

SALARY RANGE

$60,000 – $80,000

BENEFITS

• Health, Dental, and Vision Insurance
• 401K and 401K matching
• Unlimited PTO in addition to 15 forced days (after first 6 months)