Community Manager

Santa Cruz Cinema; Mercer Island, Northern (WA, KY); Hybrid; USD 113,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with dollar-for-dollar match up

PTO

Annual bonus

Job summary

SyRES PROPERTIES is seeking a Community Manager to oversee operations for a conventional apartment community. You will lead on-site staff, manage leasing, and ensure residents are satisfied while driving financial performance.

The role emphasizes strong leadership, budgeting, and adherence to housing regulations, with a focus on maintaining high resident satisfaction and coordinating with corporate leadership.

Qualifications

• 5-6 years of experience as a Property Manager, specializing in luxury and conventional apartment communities.
• Experience with mid-rise properties in urban settings.
• Strong leadership and staff supervision skills.
• Proficient with property management software, such as Yardi, as well as Revenue Management software.

Responsibilities

• Oversee daily operations of a conventional multi-family apartment community.
• Lead on-site staff and guide leasing, customer service, and resident relations to ensure smooth operations.
• Manage leasing, tours, applications, and lease execution for new residents.
• Prepare budgets, monthly financial reports, and monitor expenditures.
• Ensure compliance with housing regulations and standards.
• Foster a high-satisfaction resident experience.
• Collaborate with corporate leadership to achieve community goals.

Skills

Property management

Leadership

Budgeting

Financial reporting

Customer service

Communication

Tools

Yardi

Revenue Management software

Job description

Job Details

• Location: MERCER ISLAND, WA 98040


• Position Type: Full Time


• Salary Range: $113,200.00 - $126,200.00 Base+Commission/year


• Job Category: Management

About Us

SyRES PROPERTIES is a privately held real estate investment and development firm focused on the acquisition, new development and asset management of institutional quality multifamily residential properties. Our development pipeline and acquisition prospects are concentrated in the western United States including California, Oregon, Washington and Nevada. We are actively looking for qualified professionals who will help execute the company’s future growth strategy.

Position Summary

The Community Manager reports to the Sr. Director, Property Management and is responsible for overseeing the operations and management of our conventional apartment community at SyRES. As the Community Manager, you will play a critical role in maintaining high standards of resident satisfaction, apartment maintenance, marketing and financial performance for this conventional property.

Responsibilities

• Oversee daily operations of a conventional multi-family apartment community, ensuring the property remains a safe, well-maintained, and welcoming environment for all residents.


• Responsible for understanding property position in the market and monitoring respective competitive properties.


• Lead, mentor, and supervise on-site apartment staff, providing guidance on customer service, leasing, and resident relations to ensure the apartment community operates smoothly.


• Manage the leasing process for the community, including marketing available units, conducting tours, processing applications, and executing leases for new residents.


• Ensure the financial performance by creating and maintaining budgets, preparing monthly financial reports, and monitoring expenditures.


• Conduct regular inspections (interior and exterior) to ensure the community is well-maintained and ensure compliance with company and regulatory standards.


• Administer resident programs and services, focusing on building a strong apartment community and maintaining high resident satisfaction.


• Oversee interior and exterior renovation projects, engaging the appropriate corporate-level associate when necessary, to ensure timely completion and adherence to budgetary guidelines.


• Ensure compliance with housing regulations


• Handle resident concerns and complaints professionally, striving to resolve issues quickly and fairly.


• Prepare and submit annual operating budgets and conduct quarterly budget reviews.


• Maintain records for all resident transactions, including move-ins, move-outs, rent collections, and renewals.


• Foster a team-oriented environment, working closely with corporate leadership and staff to achieve community goals for the complex.


• Other duties as assigned.

Qualifications

• 5-6 years of experience as a Property Manager, specializing in luxury and conventional apartment communities, including mid-rise properties in urban, downtown settings.


• Skilled in assessing operational performance and implementing targeted strategies to enhance efficiency and overall property success.


• Hands-on experience in overseeing the daily operations of a multi-family apartment community, with strong leadership skills.


• Strong understanding of financial reporting, budgeting, and rent collections specific to apartment communities.


• Proficient with property management software, such as Yardi, as well as Revenue Management software. Strong focus in managing apartment records and financials.


• Excellent communication skills (both verbal and written), with the ability to effectively engage with residents, staff, and vendors.


• Strong organizational skills and attention to detail when managing operations.


• Passionate about delivering top-tier customer service and fostering a positive community for residents.

Physical and Environmental Requirements

• Occasional bending, kneeling, and lifting up to 25 lbs


• Frequent sitting and occasional standing, walking, reaching


• Noise level may be moderate to high at times

Benefits/Perks

• Hourly wage based on relevant experience to the role. Full-time hours.


• Eligible for annual bonus based on operational metrics and leadership competencies.


• PTO.


• Full benefits package (Medical, dental, vision, cell phone reimbursement)


• 401K with dollar for dollar match up to 4%.