Community Manager

Syufy Group; Mercer Island (WA); On-site; USD 113,000 - 126,000; Full time

Benefits offered by this job

Annual bonus

PTO

Full benefits package

401K match

Job summary

SyRES PROPERTIES is seeking a Community Manager on Mercer Island to oversee a conventional apartment community, drive resident satisfaction, and manage leasing, maintenance, and financial performance.

The role leads on-site staff, coordinates budgets, and ensures compliance with housing regulations, while coordinating with corporate leadership to meet community goals.

Qualifications

• 5-6 years of experience as a Property Manager, specializing in luxury and conventional apartment communities.
• Experience overseeing the daily operations of a multi-family property with strong leadership.
• Excellent communication with residents, staff, and vendors.

Responsibilities

• Oversee daily operations of a conventional multi-family apartment community, ensuring a safe, well-maintained, and welcoming environment.
• Understand property market position and monitor competitive properties.
• Lead, mentor, and supervise on-site staff, guiding customer service and leasing.
• Manage leasing process: marketing units, tours, applications, leases.
• Ensure financial performance by creating budgets and reviewing monthly financials.
• Conduct interior/exterior inspections to ensure maintenance and compliance.
• Administer resident programs to build a strong community and high satisfaction.
• Oversee renovation projects with stakeholders to meet timelines and budgets.
• Ensure compliance with housing regulations.
• Handle resident concerns professionally and resolve issues quickly.
• Prepare and submit annual operating budgets and conduct quarterly reviews.
• Maintain records for resident transactions including move-ins/outs, rent collections, renewals.
• Foster teamwork with corporate leadership to achieve community goals.
• Other duties as assigned.

Skills

Leadership

Communication

Staff supervision

Customer service

Property operations

Tools

Yardi

Revenue Management software

Job description

Job Details

• Location: MERCER ISLAND, WA 98040


• Position Type: Full Time


• Salary Range: $113,200.00 - $126,200.00 Base+Commission/year


• Job Category: Management

About Us

SyRES PROPERTIES is a privately held real estate investment and development firm focused on the acquisition, new development and asset management of institutional quality multifamily residential properties. Our development pipeline and acquisition prospects are concentrated in the western United States including California, Oregon, Washington and Nevada. We are actively looking for qualified professionals who will help execute the company’s future growth strategy.

Position Summary

The Community Manager reports to the Sr. Director, Property Management and is responsible for overseeing the operations and management of our conventional apartment community at SyRES. As the Community Manager, you will play a critical role in maintaining high standards of resident satisfaction, apartment maintenance, marketing and financial performance for this conventional property.

Responsibilities

• Oversee daily operations of a conventional multi-family apartment community, ensuring the property remains a safe, well-maintained, and welcoming environment for all residents.


• Responsible for understanding property position in the market and monitoring respective competitive properties.


• Lead, mentor, and supervise on-site apartment staff, providing guidance on customer service, leasing, and resident relations to ensure the apartment community operates smoothly.


• Manage the leasing process for the community, including marketing available units, conducting tours, processing applications, and executing leases for new residents.


• Ensure the financial performance by creating and maintaining budgets, preparing monthly financial reports, and monitoring expenditures.


• Conduct regular inspections (interior and exterior) to ensure the community is well-maintained and ensure compliance with company and regulatory standards.


• Administer resident programs and services, focusing on building a strong apartment community and maintaining high resident satisfaction.


• Oversee interior and exterior renovation projects, engaging the appropriate corporate-level associate when necessary, to ensure timely completion and adherence to budgetary guidelines.


• Ensure compliance with housing regulations


• Handle resident concerns and complaints professionally, striving to resolve issues quickly and fairly.


• Prepare and submit annual operating budgets and conduct quarterly budget reviews.


• Maintain records for all resident transactions, including move-ins, move-outs, rent collections, and renewals.


• Foster a team-oriented environment, working closely with corporate leadership and staff to achieve community goals for the complex.


• Other duties as assigned.

Qualifications

• 5-6 years of experience as a Property Manager, specializing in luxury and conventional apartment communities, including mid-rise properties in urban, downtown settings.


• Skilled in assessing operational performance and implementing targeted strategies to enhance efficiency and overall property success.


• Hands-on experience in overseeing the daily operations of a multi-family apartment community, with strong leadership skills.


• Strong understanding of financial reporting, budgeting, and rent collections specific to apartment communities.


• Proficient with property management software, such as Yardi, as well as Revenue Management software. Strong focus in managing apartment records and financials.


• Excellent communication skills (both verbal and written), with the ability to effectively engage with residents, staff, and vendors.


• Strong organizational skills and attention to detail when managing operations.


• Passionate about delivering top-tier customer service and fostering a positive community for residents.

Physical and Environmental Requirements

• Occasional bending, kneeling, and lifting up to 25 lbs


• Frequent sitting and occasional standing, walking, reaching


• Noise level may be moderate to high at times

Benefits/Perks

• Hourly wage based on relevant experience to the role. Full-time hours.


• Eligible for annual bonus based on operational metrics and leadership competencies.


• PTO.


• Full benefits package (Medical, dental, vision, cell phone reimbursement)


• 401K with dollar for dollar match up to 4%.