Community Manager

Socket.dev; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive annual compensation +

Health benefits including medical,

401k retirement program with company  

Paid time off including sick, vacation

Employee rent discount to live at Ack2

Career coaching and development

Company engagement events

Job summary

Ackermann Group in Columbus, Ohio is seeking a full-time Community Manager to oversee resident services, leasing operations, and overall site performance. You will lead onsite teams to meet budgeted objectives and deliver exceptional service.

The ideal candidate has at least 2 years of residential property management or related leadership experience, strong communication skills, and proficiency with property management software (Yardi Voyager, Rent Café CRM, EliseAI, AIRM).

Qualifications

• Excellent verbal and written communication skills.
• Proven leadership and team supervision experience.
• Ability to meet financial goals and manage property performance.

Responsibilities

• Oversee resident services, leasing operations and site performance.
• Provide leadership, coaching and supervision for leasing and maintenance teams.
• Collaborate with recruiters and regional manager on candidate interviews.
• Develop and implement site-level communication and meeting framework.
• Evaluate occupancy and financial performance using PM software and reporting tools.
• Help implement marketing strategies with leadership.
• Coordinate maintenance operations and capital expenditures with the maintenance supervisor and leadership team.
• Perform other tasks as assigned by the Regional Manager.

Skills

Communication skills

Leadership

Customer service

Education

High school diploma

Bachelor’s degree preferred

Tools

Yardi Voyager

Rent Café CRM

EliseAI

AIRM

Job description

About Ackermann Group:

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

What we’re looking for:

We are seeking a full-time Community Manager to join our growing team in Columbus, Ohio. As a Community Manager at Ackermann Group, you will be responsible for recognizing and understanding the ongoing needs of the community and for carrying out or directing the onsite team to accomplish all budgeted and operational objectives. Additional responsibilites include:

• Maintaining a strong strategic awareness of their community’s evolving requirements related to facilities and performance
• Collaborating with the Recruiter as well as Regional Manager to recruit & interview candidates
• Providing leadership, coaching & supervision for the leasing and maintenance teams while creating performance goals
• Creating site level meeting framework to support clear & consistent communication within and across the team
• Functioning as decision maker for resident and prospect related feedback and concerns
• Leveraging Ackermann Group’s property management software and reporting capabilities to evaluate and manage property level occupancy & financial performance
• Collaborating with leadership team on the implementation and execution of marketing strategies
• Collaborating with the Maintenance Supervisor to ensure an efficient overall maintenance operation is in place. This includes unit turns, grounds maintenance, preventative maintenance & service request completions
• Managing site-level Capital Expenditure projects while collaborating with leadership team
• Demonstrating the ability to perform various job functions as needed to meet the operational demands of the property, ensuring a high level of service and efficiency in all areas
• Taking responsibility for other work-related tasks as assigned by the Regional Manager.

The ideal Community Manager will have:

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + at least one Saturday per month, 9:00am - 4:00pm (additional Saturdays may be required depending on needs of property)
• At least 2 years of residential property management or relevant leadership, operations, and/or performance management experience
• Certified Apartment Manager (CAM) certification preferred
• A high school diploma or equivalent is required - Bachelor’s Degree is preferred
• Proven ability to meet the financial goals of a community
• Proficiency in property management software and Microsoft Office products. Experience with Yardi Voyager, Rent Café CRM, EliseAI, AIRM is preferred.
• Understanding of applicable Fair Housing laws and standards
• Excellent verbal and written communication skills

We are proud to offer many Benefits & Perks at Ackermann Group including:

• Competitive annual compensation + quarterly bonus and commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events