Centralized Leasing Consultant

Ackermann Group; Cincinnati (OH); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Health benefits

401k retirement program

Paid time off

Employee rent discount

Career coaching and development

Company engagement events

Job summary

Ackermann Group in Cincinnati, OH, seeks a full-time Centralized Leasing Consultant to manage leasing for multiple properties with a focus on customer service, lead generation, and accurate application processing. You will handle tours, collaborate with the management team, maintain knowledge of community details, and use Yardi Voyager, Rent Café, and CRM tools to log inquiries and drive lease signings.

This role requires in-office availability, strong communication, and a proactive approach to

Qualifications

• 1+ years leasing experience preferred
• Proficient in MS Office
• Strong written and verbal communication skills

Responsibilities

• Handle all aspects of the leasing process from inquiry to lease signing and administrative tasks.
• Respond to prospect and resident queries, schedule tours, and convert inquiries into visits.
• Maintain knowledge of community products, fair housing policies, and lease terms; ensure documentation is accurate and timely.
• Document routine service needs and schedule follow-ups; log interactions in the CRM
• Collaborate with Maintenance and Community Manager to ensure resident satisfaction and timely issue resolution

Skills

Leasing experience

Customer service

Team player

Communication skills

Education

High school diploma

Tools

Yardi Voyager

Rent Café

CRM

Job description

About Ackermann Group:

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

About Ackermann Group:

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

What we're looking for:

We are seeking a full-time Centralized Leasing Consultant to join our team at our Corporate Headquarters in Cincinnati, Ohio. As a Centralized Leasing Consultant at Ackermann Group, you will be responsible for managing the leasing process for multiple properties, as assigned by manager based on overall portfolio needs, with a focus on customer service, lead generation, and application processing. Additional responsibilites include:

• Handles all aspects of the leasing process from initial inquires to lease signing, including sales and administrative aspects with occasional light manual labor.
• Establishes and maintains a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensures all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establishes and maintains knowledge of basic community data points including # of units, year built, building materials, utility providers etc.
• Maintains a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.
• Acts as first point of contact to respond to prospect and resident queries via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Delivers exceptional customer experiences that garner positive reviews.
• Takes initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience.
• Completes all administrative aspects (i.e, guest card completion, lease preparation etc.) associated with the leasing or move in process.
• Documents (and potentially helps schedule) routine service needs expressed by residents.
• Demonstrates proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals.
• Works effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community.
• Takes responsibility for other work-related tasks as assigned by Manager; including not limited to lead management, scheduled follow up, application process, renewal conversations, work order follow up, and social media support.

The ideal Centralized Leasing Consultant will have:

• Availability to work full-time: Monday - Friday, 8:00am - 5:00pm + Saturdays as needed
• Must reside in the Greater Cincinnati, Ohio area
• 1 or more years of demonstrable leasing experience required
• Proficiency in property management software and Microsoft Office. Experience with Yardi Voyager, Rent Café, and CRM is preferred.
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents
• The ability to work well in a team setting
• High school diploma or equivalent

We are proud to offer many Benefits & Perks at Ackermann Group including:

• Competitive hourly compensation + commission potential for new and renewed leases + quarterly bonus potential
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events