Centralized Leasing Consultant

Socket.dev

Cincinnati (OH)

On-site

USD 21,000 - 30,000

Full time

9 days ago

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Benefits offered by this job

Competitive hourly compensation

Health benefits including medical,‑dn

401k retirement program

Paid time off including sick, vacation

Employee rent discount

Career coaching and development

Company engagement events

Job summary

Ackermann Group is seeking a full-time Centralized Leasing Consultant for their corporate office in Cincinnati, Ohio. You will manage leasing for multiple properties, focusing on customer service, lead generation, and efficient application processing to drive occupancy and resident satisfaction.

Responsibilities include handling inquiries, scheduling tours, logging data in CRM, and coordinating with the Community Manager and Maintenance team.

Qualifications

1+ years leasing experience required.
Availability to work full-time: Mon-Fri 8:00am–5:00pm, plus Saturdays as needed.
Must reside in the Greater Cincinnati, Ohio area.
Proficiency with property management software and Microsoft Office.
Excellent written and verbal communication and ability to build rapport with prospective residents.

Responsibilities

Manage leasing process for multiple properties from inquiry to lease signing.
Lead generation and application processing.
Respond to prospect and resident queries via phone or technology and schedule tours.
Maintain knowledge of community product, fair housing, and lease policies.
Log guest cards, schedule appointments, and generate reports to support leasing goals.

Skills

Communication

Rapport building

Team player

Microsoft Office

Yardi Voyager

Rent Café

CRM software

Education

High school diploma or equivalent

Tools

Yardi Voyager

Rent Café

CRM

Job description

About Ackermann Group:

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

What we’re looking for:

We are seeking a full-timeCentralized Leasing Consultant to join our team at our Corporate Headquarters in Cincinnati, Ohio. As a Centralized Leasing Consultant at Ackermann Group, you will be responsible for managing the leasing process for multiple properties, as assigned by manager based on overall portfolio needs, with a focus on customer service, lead generation, and application processing. Additional responsibilites include:

Handles all aspects of the leasing process from initial inquires to lease signing, including sales and administrative aspects with occasional light manual labor.

Establishes and maintains a comprehensive understanding of community product knowledge, fair housing, and lease policies.

Ensures all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.

Establishes and maintains knowledge of basic community data points including # of units, year built, building materials, utility providers etc.

Maintains a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.

Acts as first point of contact to respond to prospect and resident queries via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.

Delivers exceptional customer experiences that garner positive reviews.

Takes initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience.

Completes all administrative aspects (i.e, guest card completion, lease preparation etc.) associated with the leasing or move in process.

Documents (and potentially helps schedule) routine service needs expressed by residents.

Demonstrates proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals.

Works effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community.

Takes responsibility for other work-related tasks as assigned by Manager; including not limited to lead management, scheduled follow up, application process, renewal conversations, work order follow up, and social media support.