Community Manager

ForceBrands; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

ForceBrands, a Chicago-based consumer brand marketing partner, seeks a energetic Community Manager to own the daily voice across social platforms and respond to comments, DMs, and inquiries. You will grow engaged communities and drive brand advocacy.

You will identify and support micro-creators, collaborate with marketing and agency partners, and monitor sentiment to inform content and campaigns. This role focuses on authentic Gen Z engagement and real-time brand conversations.

Qualifications

• 1–3 years of community management or social media experience for a consumer-facing brand
• Exceptional copywriting with bold, witty, fast-paced voice
• Experience managing high-volume social engagement in real time
• Deep understanding of Gen Z culture, memes, music and trends
• Experience using social media management, community management and social listening tools
• Comfortable supporting creator and influencer programs with agency partners
• Strong communication, organization and problem-solving skills
• Self-motivated, collaborative and adaptable, able to monitor channels after hours

Responsibilities

• Own day-to-day community management across all social platforms and respond to comments, DMs, tags, and inquiries
• Build, grow and nurture engaged online communities to increase brand awareness and advocacy
• Monitor social sentiment and brand mentions; translate insights to marketing, product and customer experience
• Identify, recruit and support micro-creators and UGC partners; develop briefs and coordinate campaigns
• Collaborate with creative team and social agency to shape content strategy and real-time engagement
• Manage consumer-facing customer service across social, email, website inquiries and merchandise support
• Track engagement metrics and brand sentiment; optimize community-building strategies
• Stay immersed in Gen Z culture to identify authentic engagement opportunities

Skills

Community management

Social media

Copywriting

Brand voice

Gen Z culture

Communication

Organization

Problem solving

Creator programs

Influencer collaboration

Tools

Social media management tools

Social listening tools

Job description

*This is NOT an internal role with ForceBrands*

*MUST be local to Chicago; no relocation at this time

Responsibilities:

• Own day-to-day community management across all social platforms, responding to comments, DMs, tags, and customer inquiries while serving as the voice of the brand.


• Build, grow, and nurture engaged online communities that increase brand awareness, loyalty, and consumer advocacy.


• Monitor social sentiment, brand mentions, and emerging trends, translating insights into recommendations for marketing, product, and customer experience teams.


• Identify, recruit, and support micro-creators and UGC partners, developing creative briefs and coordinating creator campaigns with agency partners.


• Collaborate with the creative team and social agency to shape content strategy, identify real-time engagement opportunities, and support social campaigns.


• Manage consumer-facing customer service across social channels, email, website inquiries, and merchandise support, escalating issues to the appropriate internal teams.


• Track engagement metrics, community growth, and brand sentiment while continuously optimizing community-building strategies.


• Stay immersed in Gen Z culture, music, memes, and emerging social trends to identify opportunities for authentic, real-time brand engagement.

Candidate Profile:

• 1–3 years of community management or social media experience for a consumer-facing brand, preferably within CPG, beverage, lifestyle, entertainment, or another culturally relevant industry.


• Exceptional copywriting skills with the ability to write in a bold, witty, fast-paced, and culturally relevant brand voice.


• Experience managing high-volume social engagement, including responding to large volumes of comments, DMs, and customer interactions in real time.


• Deep understanding of Gen Z culture, internet trends, meme culture, music, and emerging social platforms, with a passion for staying ahead of what's relevant.


• Experience using social media management, community management, and social listening tools to monitor engagement and brand sentiment.


• Comfortable supporting creator and influencer programs by identifying talent, writing creative briefs, and collaborating with agency partners.


• Strong communication, organization, and problem-solving skills with the ability to manage customer escalations while protecting brand reputation.


• Self-motivated, collaborative, and adaptable, with the flexibility to monitor social channels outside of standard business hours when needed.