Chicago Community Manager — Build Bold Brand Communities

ForceBrands; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

ForceBrands, a Chicago-based consumer brand marketing partner, seeks a energetic Community Manager to own the daily voice across social platforms and respond to comments, DMs, and inquiries. You will grow engaged communities and drive brand advocacy.

You will identify and support micro-creators, collaborate with marketing and agency partners, and monitor sentiment to inform content and campaigns. This role focuses on authentic Gen Z engagement and real-time brand conversations.

Qualifications

• 1–3 years of community management or social media experience for a consumer-facing brand
• Exceptional copywriting with bold, witty, fast-paced voice
• Experience managing high-volume social engagement in real time
• Deep understanding of Gen Z culture, memes, music and trends
• Experience using social media management, community management and social listening tools
• Comfortable supporting creator and influencer programs with agency partners
• Strong communication, organization and problem-solving skills
• Self-motivated, collaborative and adaptable, able to monitor channels after hours

Responsibilities

• Own day-to-day community management across all social platforms and respond to comments, DMs, tags, and inquiries
• Build, grow and nurture engaged online communities to increase brand awareness and advocacy
• Monitor social sentiment and brand mentions; translate insights to marketing, product and customer experience
• Identify, recruit and support micro-creators and UGC partners; develop briefs and coordinate campaigns
• Collaborate with creative team and social agency to shape content strategy and real-time engagement
• Manage consumer-facing customer service across social, email, website inquiries and merchandise support
• Track engagement metrics and brand sentiment; optimize community-building strategies
• Stay immersed in Gen Z culture to identify authentic engagement opportunities

Skills

Community management

Social media

Copywriting

Brand voice

Gen Z culture

Communication

Organization

Problem solving

Creator programs

Influencer collaboration

Tools

Social media management tools

Social listening tools

Job description

ForceBrands, a Chicago-based consumer brand marketing partner, seeks a energetic Community Manager to own the daily voice across social platforms and respond to comments, DMs, and inquiries. You will grow engaged communities and drive brand advocacy.

You will identify and support micro-creators, collaborate with marketing and agency partners, and monitor sentiment to inform content and campaigns. This role focuses on authentic Gen Z engagement and real-time brand conversations.