Community Manager

Socket.dev; Charlotte (NC); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Health/dental

401(k)

Life insurance

Job summary

GCI Residential is seeking a Community Manager for the Legacy Ballantyne apartment community in Charlotte, NC. The role oversees operations to protect and maximize property value and support residents, prospects, and visitors.

You will manage daily activities and drive performance across leasing, maintenance, and leasing teams. The position emphasizes occupancy, revenue growth, and compliant operations, with a focus on leadership, budgeting, and tenant relations within a dynamic real estate

Qualifications

• Three to five years of experience as a site manager, leasing manager or related management experience.
• Experience in real estate or sales management, training or marketing is preferred.
• Knowledge of landlord/tenant laws and Fair Housing regulations is required.

Responsibilities

• Achieve maximum occupancy and revenue growth.
• Manage budget parameters and assist in monthly reporting.
• Oversee rent collection and eviction proceedings as needed.
• Plan and implement retention, marketing and advertising programs.
• Mentor and train staff to meet goals and comply with policies.
• Oversee leasing processes and sign leases for the site.
• Coordinate vendor and contractor agreements and property turnover.

Skills

Proven track record

Excellent verbal communication

Written communication

Organizational skills

Time management

Interpersonal skills

MS Office proficiency

Problem solving

Motivational leadership

Landlord/Tenant knowledge

Yardi experience

Education

Associate or Bachelor Degree in Business/Real Estate

Job description

Description

Join one of GCI’s inspiring and vibrant communities as a Community Manager at our Legacy Ballantyne residential apartment community in Charlotte, NC. We offer our employees competitive compensation and comprehensive benefits.

GCI Residential, is a prominent and diversified real estate development and management firm that is committed to offering exceptional places to live and work. This position is accountable to protect, maintain, and enhance the value of the assigned residential community in order to maximize financial return and for the benefit of the residents, prospects, and visitors. Organizes, directs, and manages the daily operations of the assigned residential community.

What You Will Do:

• Achieve maximum occupancy and revenue growth.


• Work within budget parameters to maximize income and control expenses, assist in budget forecasting; responsible for preparation of monthly reports and quarterly variances.


• Manage collection of rents to ensure minimal delinquency. Attend court proceedings for eviction.


• Assist corporate and site employees with the planning and implementation of retention, marketing and advertising programs.


• Mentor, train and motivate subordinate employees and team members to meet and exceed goals and comply with company policies and procedures.


• Communicate company goals and expectations to staff; provide support and staff assistance.


• Assist with the hiring, evaluation and training of personnel; evaluate job performance; manage employee issues, complaints and disciplinary matters.


• Coordinate the production of market ready product with leasing, maintenance and housekeeping.


• Ensure professional, consistent communication with residents; resolve resident issues and complaints.


• Negotiate and sign routine vendor and contractor agreements under direction of Property Manager.


• Ensure quality and timely suite turnover to achieve property goals.


• Approve routine purchasing and invoice processing with review of Property Manager.


• Approve rental applications for managed site; review declined or conditional applications with Property Manager.


• Sign and execute leases for managed site.


• Deliver property correspondence to corporate office in a consistent and timely manner.


• Represent GCI in a professional manner at all times. Consistently maintain a professional and courteous attitude when dealing with residents, co-workers and the general public.

Requirements

What We Need:

• Three to five years of experience as a site manager, leasing manager or related management experience. Industry experience strongly preferred.

Education, Licenses, and Certifications:

• Associate or Bachelor Degree in Business, Education or Liberal Arts OR equivalent related work experience in real estate or sales management, training or marketing.

Required Skills:

• Proven track record in meeting and exceeding goals


• Excellent verbal and written communication skills


• Top notch organizational, time management, and interpersonal skills


• Proven computer skills (MS Office and internet)


• Demonstrated problem solving skills


• Strong work ethic and a \"whatever it takes\" attitude


• Ability to motivate others


• Demonstrated understanding of Landlord/Tenant and Fair Housing Laws; ability to grasp all facets of real estate management


• Yardi skills a strong plus

Other Requirements:

• Valid driver's license, clean driving record and insurance required


• Minimum of 40 hours required


• Regular attendance is mandatory

Still Undecided?

• We are names not numbers. We have an exceptional company culture that encourages innovation and empowers all team members to act as leaders by providing the opportunities, training, and tools to achieve a successful and meaningful career.


• We offer a comprehensive compensation package including paid vacation and holidays, optional health/dental, 401(k) plan, and life insurance.


• We are dedicated to our employees by providing a world-class work environment with potential for growth and advancement in the industry.


• We care personally through our GCI Connects program by teaming up with local and national charities and participating in events throughout the year.

Equal Opportunity Employer.