Assistant Community Manager

Associated Asset Management (AAM); Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Job summary

Associated Asset Management (AAM) in Tempe seeks an Assistant Community Manager to support Community Manager(s) and serve homeowners with strong customer service, CC&Rs expertise, and contract familiarity.

The role focuses on administrative tasks, preparing documents, coordinating with boards, reviewing financials, and maintaining records, websites, and vendor communications, with travel to assigned communities as needed.

Qualifications

• Customer service experience with strong written and verbal communication.
• Ability to manage multiple tasks and meet deadlines.
• Excellent organizational and tracking skills.

Responsibilities

• Provides administrative support to Community Manager(s).
• Ensures compliance with state and federal association management laws.
• Develops relationships with community board members and committees.
• Assists with site inspections of common areas per contract.
• Communicates with homeowners regarding CC&Rs compliance.
• Reviews monthly financials and submits accounts payable.
• Maintains association records and websites.
• Processes architectural submittals and ARC requests.
• Makes periodic site visits to assigned communities.
• Maintains vendor communications and deadlines.

Tools

Office software

Internet proficiency

Job description

Description
We are hiring an Assistant Community Manager for our Tempe Office!

Job Details
Description
We are hiring an Assistant Community Manager for our Tempe Office!
Are you committed to exceptional service? Do you want to be part of a team that fosters a high-performing culture and helps employees reach their full potential? AAM might be the perfect fit for you! Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts.
Primarily responsible for assisting Community Manager(s) by providing effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities

• Provides administrative support to Community Manager(s).
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of common areas according to AAM’s management contract.
• Communicates with homeowners concerning compliance with CC&R’s.
• Reviews monthly financials and submits community accounts payable.
• Oversees the design review guidelines process.
• Assists in reviewing bid proposals.
• Travels to and from assigned communities per management contract.
• Maintains accurate and current association records and websites.
• Maintains an effective process for tracking architectural submittals.
• Designs brochures, pamphlets, handouts, etc. for communities.
• Attend meetings as needed.
• Maintains open communication with contract vendors.
• Maintains strict adherence to community and company deadlines.
• Updates community disclosure packages.
• Maintains accurate and current association records.
• Performs other duties as directed, including but not limited to submitting required documents to Executive Directives, maintain community vendor contracts, processing appeal requests, ARC requests and insurance certificates.

Knowledge, Skills & Abilities

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask, prepare and process large amounts of administrative and customer service items.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving communities to inspect common areas per management contract.