Community Manager

Associated Asset Management (AAM); Phoenix (AZ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Associated Asset Management (AAM) is seeking a Community Manager for our Phoenix office. The role offers a hybrid work arrangement after a 90-day training period, and requires strong service orientation to support HOA communities.

Responsibilities include managing governing documents, coordinating with homeowners and vendors, communicating policy changes, and guiding annual budgeting and board meetings. Candidates should have HOA knowledge and proficiency with MS Office.

Qualifications

• Excellent interpersonal skills and strong communication.
• Able to manage multiple tasks and meet deadlines.
• High attention to detail and organizational abilities.
• Experience with HOAs or governing documents preferred.
• Proficient with MS Office and basic database systems.

Responsibilities

• Review and understand association governing documents (CC&Rs, Bylaws, Rules) and ensure compliance.
• Interact with homeowners, vendors and service providers to maintain high-quality service.
• Create and disseminate communications to owners via newsletters, emails, and the web.
• Solicit, negotiate and execute contracts with vendors and service providers.
• Prepare bid specs and work orders for vendors/services.
• Plan, budget, advertise, and attend association events with Board approval.
• Develop and implement policies as directed by Board and AAM.
• Review monthly management/financial reports and resolve discrepancies with accounting.
• Prepare annual budgets with Boards and external providers.
• Review, modify, code and approve association invoices.
• Schedule and facilitate annual and special Board meetings with leadership guidance.
• Interview, hire and train employees; manage performance.
• Provide proactive leadership for future growth.
• Perform other duties as directed.

Skills

Interpersonal skills

Time management

Attention to detail

Organization

Public speaking

Customer service

Microsoft Office

Tools

Microsoft Office

Company databases

Job description

Job Details

Description

We are hiring a Community Manager for our Phoenix Office! Are you dedicated to delivering exceptional service and truly making a difference? If you are looking to join a team that takes pride in a high-performing culture, with specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management (AAM). Founded in 1990, AAM has been a leader in Professional HOA Management for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts.

We are hiring a Community Manager for our Phoenix Office!

This position will offer hybrid opportunity after successfully completing a 90-day training period.

Position Responsibilities

• Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance.
• Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Solicit, negotiate and execute contracts for Association vendors and service providers.
• Prepare and submit bid specs and work orders to vendors/service providers, as needed.
• Plan, budget, advertise, execute and attend Association events with Boards/Committees approval.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
• Review, modify, code and approve Association invoices.
• Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
• Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
• Exhibit a proactive approach to management; provide leadership in planning future growth.
• Perform other duties as directed.

Knowledge, Skills And Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Experience working with HOA’s or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands And Work Environment

• Must be able to work evening and weekends as needed for meetings and emergencies.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.
• Sitting and standing for moderate periods of time.