Community Manager

Socket.dev; Champaign (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Life insurance

Holidays and Paid time off

Commission and Bonus Pay

Job summary

Socket.dev is seeking a Community Manager in Champaign, IL, to oversee daily operations of the community and serve as the liaison between residents and the company. The role includes rent collection, lease processing, and ensuring housing and park rules are followed.

The candidate should be organized, customer-focused, and proficient with office software, with knowledge of Fair Housing laws. This is an on-site position with opportunities for improvement and collaboration with 3rd party

Qualifications

• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Familiarity with Fair Housing laws in the assigned state and county.
• Excellent organizational skills and attention to detail.
• Self-motivated and proactive.
• Strong customer service and interpersonal abilities.

Responsibilities

• Collect rent payments and prepare deposits.
• Process lease documentation for new residents.
• Provide park rules and literature to new residents.
• Issue notices as required by law.
• Prepare court documents and oversee eviction proceedings.
• Enforce rules and address violations.
• Enter prospect information into tracking systems.
• Follow up with prospective clients via phone and email.
• Run background checks on new residents.
• Show homes to prospective residents.
• Address resident issues and document feedback.
• Coordinate with contractors and oversee maintenance.
• Ensure park infrastructure and common areas are well maintained.
• Performs other related duties as assigned.

Skills

Microsoft Office Suite

Operations system proficiency

Computer software proficiency

Organizational skills

Written and verbal communication

Fair Housing knowledge

Customer service

Self-motivation

Hands-on and on-your-feet

Tools

Microsoft Office Suite

Job description

The Community Manager is responsible for to overseeing and managing the daily operations, tasks and interactions within their assigned property. This position will also act as a liaison between the company and the community of residents by addressing resident issues and helping meet the needs of their community.

Job Duties for this role include:

• Collect rent payments and prepare payments for deposits
• Processes and issues lease documentation for new residents.
• Provides park rules, and other community literature to new residents.
• Issues notices including, but not limited to Late Notices, Balance Notices or other legally required notices.
• Prepare court documents, agent for court, file eviction papers and oversee eviction proceedings for delinquent accounts.
• Enforce rules, issue violations, and ensure violations are remedied in a timely manner.
• Complete and upload all prospect cards and information into rent software
• Follow up with prospective clients via phone and email.
• Process tenant applications and enter prospect information into tracking system.
• Run background checks on new residents.
• Show prospective residents’ homes available for sale.
• Address resident issues, record resident comments and seek to settle all non-monetary issues.
• Keep Manager apprised of appropriate resident relations information.
• Provide feedback and recommend improvements to assigned community.
• Act as the onsite contact for most 3rd party contractors, and applicants
• Oversee maintenance function and ensure the park is adequately maintained by ensuring all park infrastructure, common area, and homes are well maintained.
• Performs other related duties as assigned.

Required Knowledge, Skills, Abilities

• Proficiency in Microsoft Office Suite
• Ability to learn and be proficient with operations system.
• Proficiency in using computer software
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Familiarity of Fair Housing laws in assigned state and county
• Excellent customer service and interpersonal skills
• Self Motivated
• Comfortable being hands on and being on your feet

Physical Job Requirements

• Mobility to constantly alternate between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. 25% or more of the time will be spent walking around assigned properties daily.

Benefits:

• 401(k) with matching
• Health insurances
• Life insurance
• Holidays and Paid time off
• Commission and Bonus Pay

If you are organized, reliable, and have a will to succeed, we would love to meet you!