Community Manager

KingsIsle Entertainment; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision

Job summary

KingsIsle Entertainment is seeking a Community Manager to lead engagement across Wizard101, Pirate101, Ravenwood Academy. You will bridge internal game teams and player communities, ensuring feedback is heard and translated into action.

You will craft engaging campaigns and programs that keep players excited and informed. The role emphasizes on‑site presence in Austin, TX, with collaboration across Marketing and Design teams to deliver timely updates and entertaining experiences for our diverse

Qualifications

• 3+ years experience managing online video game communities professionally (live service experience a plus).
• Strong written and verbal communication in fast-paced environments.
• Ability to plan ahead, organize, and execute creative community campaigns.

Responsibilities

• Being the public face of KingsIsle games–addressing community concerns across channels with clear messaging.
• Plan and execute the community roadmap and yearly beats.
• Collaborate with the Marketing team to align activations with studio goals.
• Create engaging social media campaigns to grow brand awareness.
• Run community activations, contests, surveys, and newsletters.
• Manage content creator relationships and livestreams with Marketing and Design teams.
• Produce regular reports on community actions and performance.

Skills

Community management

Social media strategy

Streaming on camera

Communication skills

Collaboration

Data-driven decisions

Tools

Microsoft Office

Livestream platforms

Job description

We believe great games can't exist without a driven team and passionate community working together in unison. As a Community Manager at Kingsisle, you will help spearhead community efforts across all of our titles (Wizard101, Pirate101, Ravenwood Academy) and be a prominent public figure that represents our company. You will be the crucial bridge between our internal game teams and our game communities – making sure player feedback is heard and passed on, providing helpful answers to player questions, and creating community engagement strategies.

Requirements

Your Responsibilities:

• Being the public face of KingsIsle games – making sure that our community’s concerns are addressed in a timely manner, interacting with our players across multiple different channels, and providing clear messaging when important news needs to be communicated.
• Planning and executing on our community roadmap and using it to plan critical community beats throughout the year.
• Working with our existing Community Manager to run community activations and providing feedback as needed.
• Working closely with the Marketing team to ensure all community activations align with the wider department and studio goals.
• Crafting fun, effective, and engaging social media campaigns to entertain our audience and grow our brand awareness.
• Brainstorming, planning, and executing community-centric projects such as contests, surveys, and newsletters.
• Managing our content creator initiatives and maintaining good relationships with our key content creators.
• Running livestreams in coordination with the Marketing and Design teams.
• Creating and sending out regular reports that summarize what community actions have taken place, how they have performed, and how you plan to improve future campaigns.

What Will Make You a Great Fit:

• 3+ years experience managing online video game communities professionally (bonus points for live service game experience!)
• You’re able to communicate efficiently and professionally in fast-paced situations
• You’re an adaptable organizer who loves to plan ahead and come up with effective solutions to problems
• You love to flex your creative muscles and are “in the know” when it comes to current trends
• You feel comfortable and confident with streaming on camera utilizing platforms such as Twitch and YouTube
• You know social media platforms like the back of your hand and understand what makes them tick
• You love data and making new discoveries about the things you work on
• You’re an excellent team player and collaborator, but are also able to operate independently when the situation calls for it.
• You have excellent Microsoft Office proficiency
• You have strong written and verbal communication skills

Benefits

• Competitive compensation
• Unlimited PTO
• Company fun days and parties
• Free game swag (such as plushies)
• Medical, dental, and vision care benefits
• 401(K) with employer match
• Flexible Spending Account options
• Lifestyle Benefits Program
• Employee Learning Program
• Diverse and welcoming teams from all backgrounds