Community Manager

KingsIsle Entertainment Inc.; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Unlimited PTO

Free game swag

Health benefits

401(k) with employer match

FSA options

Lifestyle benefits program

Employee learning program

Diversity & inclusion

Job summary

KingsIsle Entertainment Inc. in Austin, TX seeks a Community Manager to lead community efforts across Wizard101, Pirate101, Ravenwood Academy and represent the company publicly.

You will bridge internal game teams and player communities, ensure feedback is heard, and craft engagement strategies with a focus on growth and player satisfaction.

Qualifications

• 3+ years experience managing online video game communities professionally.
• Able to communicate efficiently and professionally in fast-paced situations.
• Adaptable organizer who plans ahead and finds effective solutions.
• Love data and discovering insights about your work.
• Comfortable streaming on Twitch and YouTube.

Responsibilities

• Be the public face of KingsIsle games and address community concerns across channels.
• Plan and execute the community roadmap and critical beats throughout the year.
• Collaborate with the Marketing team for aligned activations.
• Create engaging social media campaigns to grow brand awareness.
• Run livestreams in coordination with Marketing and Design teams.
• Produce regular reports on actions taken and future improvements.

Skills

Community management

Live service games

Streaming (Twitch/YouTube)

Communication skills

Data analysis

Team collaboration

Microsoft Office

Job description

We believe great games can't exist without a driven team and passionate community working together in unison. As a Community Manager at Kingsisle, you will help spearhead community efforts across all of our titles (Wizard101, Pirate101, Ravenwood Academy) and be a prominent public figure that represents our company. You will be the crucial bridge between our internal game teams and our game communities – making sure player feedback is heard and passed on, providing helpful answers to player questions, and creating community engagement strategies.

YourResponsibilities:

• Beingthe public face ofKingsIslegames– making sure that ourcommunity’s concerns are addressedin a timely manner,interacting with our players across multiple different channels,and providingclear messaging when important news needs to be communicated.
• Planning and executing on ourcommunityroadmap and usingit to plancriticalcommunitybeats throughout the year.
• Working with our existingCommunityManagerto runcommunityactivations andprovidingfeedback as needed.
• Working closely with the Marketing team to ensure allcommunityactivations align with the wider department and studio goals.
• Crafting fun, effective, and engaging social media campaigns to entertainour audience and grow our brand awareness.
• Brainstorming, planning, and executingcommunity-centric projects such as contests, surveys, and newsletters.
• Managingourcontent creator initiatives andmaintaininggood relationships with our key content creators.
• Running livestreams in coordination with the Marketing and Design teams.
• Creatingandsendingoutregular reports that summarize whatcommunityactions have taken place, how they haveperformed, and how you plan to improve future campaigns.

What Will Make You a Great Fit:

• 3+years experiencemanaging online video game communitiesprofessionally (bonus points for live service game experience!)
• You’reable to communicateefficientlyandprofessionally infast-paced situations
• You’reanadaptableorganizer wholoves toplan aheadandcome up witheffectivesolutions to problems
• You love to flex your creative muscles and are “in the know” when it comes to current trends
• You feel comfortable and confident with streamingon camerautilizingplatforms such as Twitch and YouTube
• You know social media platformslike the back of your handandunderstandwhat makes them tick
• You love data and making new discoveries about the things you work on
• You’rean excellent team player and collaborator, but are also able tooperateindependentlywhen the situation calls for it
• You have excellentMicrosoft Officeproficiency
• You have strongwritten and verbal communication skills
• Competitive compensation
• Unlimited PTO
• Company fun days and parties
• Free game swag (such as plushies)
• Medical, dental, and vision care benefits
• 401(K) with employer match
• Flexible Spending Account options
• Lifestyle Benefits Program
• Employee Learning Program
• Diverse and welcoming teams from all backgrounds