Community Manager

Keymont Community Management; Arlington (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Keymont Community Management in Arlington, VA is seeking a seasoned Community Manager to oversee a luxury condominium property. You will lead resident relations, vendor management, safety and compliance, and ensure lease and association governance standards.

The role requires at least five years in community association or property management, including on-site property management, with strong communication and budget oversight.

Qualifications

• Bachelor's degree or equivalent combination of education and community association management experience.
• Minimum five years of community association or property management experience, including at least two years managing a single on-site property.
• Direct experience with high-rise building operations: elevators, HVAC/cooling towers, fire and life-safety systems, parking structures, and building envelope.
• Demonstrated experience working directly with a Board of Directors, including meeting facilitation, governance, and enforcement of governing documents.
• Proven budget ownership: developing an annual operating budget, managing to it, and reporting variances to a board or ownership group.
• Experience soliciting bids, negotiating contracts, and holding vendors accountable to scope and performance standards.
• Experience supervising on-site staff, including scheduling, coaching, and performance management.
• Working knowledge of the condominium act and Fair Housing requirements applicable to the property's jurisdiction.
• Exceptional written and verbal communication skills, with the polish and discretion required to serve a luxury residential clientele.
• Proficiency with Microsoft Office and community association management software.
• Availability to respond to after-hours emergencies and to attend evening Board meetings.

Responsibilities

• Administrative oversight to manage deadlines, maintain records, respond to resident complaints, oversee the application process, ensure lease compliance, handle vendor communication, and assist in financial tasks.
• Leasing and marketing duties including showing properties, conducting market surveys, managing advertising accuracy, and promoting referral programs.
• Maintain positive relations with owners and residents, enforce policies fairly, and manage move-ins/outs with a focus on customer satisfaction.
• Serve as primary point of contact for the Board of Directors, owners, and residents, delivering responsive service as expected for a luxury condominium.
• Hire, train, and supervise staff to meet operational goals.
• Inspect properties, supervise contractors, coordinate maintenance, and implement safety measures.
• Enforce governing documents, rules, and architectural standards; escalate violations per notice/hearing process.
• Act as after-hours emergency contact and lead responses to outages, water intrusion, and other urgent events, including insurance claim reporting.

Skills

People management

Relationship-building

Customer service

Vendor management

Safety & compliance

Board liaison

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Community association management software

Job description

Description

Keymont Community Management is seeking a new Community Manager to manage an exciting property in our ever-growing portfolio of communities. This community sits right in the heart of one of Arlington's most dynamic & growing neighborhoods, and represents a great next step for a talented Community Manager who's skilled at people management, relationship-building, customer service, vendor management, and safety & compliance.

Responsibilities

• Administrative/Financial: Manage deadlines, maintain records, respond to resident complaints, oversee the application process, ensure lease compliance, handle vendor communication, and assist in financial tasks like rent adjustments and report submissions.
• Leasing and Marketing: Show properties to prospective residents, conduct market surveys, manage advertising accuracy, and promote referral programs.
• Owner/Resident Relations: Maintain positive relations, enforce policies fairly, and manage move-ins/outs with a focus on customer satisfaction.
• Board Interaction: Serve as the primary point of contact for the Board of Directors, owners, and residents, delivering the responsive, high-touch service standard expected in a luxury condominium
• Personnel Management: Hire, train, and supervise staff, ensuring operational goals are met.
• Property Maintenance: Inspect properties, supervise contractors, coordinate maintenance, and implement safety measures.
• Compliance: Enforce the association's governing documents, rules, and architectural standards consistently and with sound judgment, escalating violations through the established notice and hearing process
• Accountability & Responsiveness: Serve as the association's after-hours emergency contact and lead the building's response to outages, water intrusion, and other urgent events, including insurance claim reporting

Requirements

• Bachelor's degree, or an equivalent combination of education and community association management experience
• Minimum five years of community association or property management experience, including at least two years managing a single on-site property
• Direct experience with high-rise building operations: elevators, HVAC/cooling towers, fire and life-safety systems, parking structures, and building envelope
• Demonstrated experience working directly with a Board of Directors, including meeting facilitation, governance, and enforcement of governing documents
• Proven budget ownership: developing an annual operating budget, managing to it, and reporting variances to a board or ownership group
• Experience soliciting bids, negotiating contracts, and holding vendors accountable to scope and performance standards
• Experience supervising on-site staff, including scheduling, coaching, and performance management
• Working knowledge of the condominium act and Fair Housing requirements applicable to the property's jurisdiction
• Exceptional written and verbal communication skills, with the polish and discretion required to serve a luxury residential clientele
• Proficiency with Microsoft Office and community association management software
• Availability to respond to after-hours emergencies and to attend evening Board meetings

Preferred Qualifications

• Experience managing a luxury or high-end residential property with a staffed front desk or concierge program
• Experience leading capital improvement projects from bid through completion
• Familiarity with reserve studies, insurance claims administration, and working with association counsel

  Certifications & Licenses

  • CMCA (Certified Manager of Community Associations)
  • Virginia CIC Manager certification through DPOR, or ability to obtain within six months of hire
  • AMS or PCAM designation