Community Management Specialist

Golden Hippo®; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Join a leading company in the health and wellness industry as a Community Management Specialist. This fully remote role will enhance Golden Hippo's social media presence, ensuring meaningful interactions and effective communication across various teams, all while fostering a positive community atmosphere. Committed to the growth of their employees, the company offers comprehensive benefits, including healthcare coverage and professional development opportunities.

Benefits

Comprehensive healthcare coverage

401k matching

Paid sick and mental health days

Employee Stock Ownership Plan

Tuition reimbursement program

Professional development opportunities

Celebration of accomplishments programs

Reimbursements for personal cell phone and internet

On-site gym and stocked kitchen

Virtual and in-person company events

Qualifications

• 2 years of social media community management experience required.
• Familiar with social media analytics and reporting.
• Strong desire to learn and grow in the role.

Responsibilities

• Manage social media comments and direct messages effectively.
• Collaborate with cross-functional business units.
• Analyze metrics to drive engagement and enhance community.

Skills

Communication

Problem Solving

Interpersonal Skills

Organizational Skills

Education

Bachelor's Degree

Tools

Brandwatch

Hootsuite

SproutSocial

GSuite

Job description

Join to apply for the Community Management Specialist role at Golden Hippo

Join to apply for the Community Management Specialist role at Golden Hippo

Where A-Players Thrive.

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

Where A-Players Thrive.

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

We’re Looking For A: Community Management Specialist who will work to enhance the community management workflow for Golden Hippo’s brands’ social media community presence and foster meaningful interactions with our audiences. This person will be the primary community management point of contact for cross-functional teams, and a liaison between the Customer Care, Golden Customer Care, Social Media, and Marketing teams, This role is responsible for ensuring comments and direct messages across various platforms are handled properly working closely with the QA team, as well as KPI tracking and insights reporting.

Location: Remote (Woodland Hills, CA)

What You’ll Be Doing:

• Collaborate with Golden Customer Care on community management efforts between the Customer Care & Social Media teams - including all organic social media comments & direct messages, and all paid ad comment management.
• Communicate and work cross-functionally with all business units including Social Media, Product Development, Legal, Copywriting, Brand Development and Marketing to create brand-compliant macros and messaging in anticipation of high volume and time-sensitive comments
• Actively ensure a positive and engaged community within Golden Hippo’s brands by engaging with customers and fans on social media
• Effectively communicate with Golden Customer Care to ensure all performance metrics are being met, and work closely with the Manager, Customer Care to address any improvements or innovations that could be implemented
• Develop and implement strategies to drive sales growth and enhance customer retention.
• Actively report and measure response rates, volume and comments across community management- sharing with stakeholders as needed
• Analyze data and metrics to identify areas of opportunities for the brands, along with recommendations for implementation, including Social Listening
• Actively communicate with the Marketing team and update social media business assets in the community management platform, including ensuring ad accounts and pages are properly connected
• Work closely with the QA team to ensure set performance standards are being met by the social media Customer Experience agents, supporting the development and implementation of QA processes, reporting, and communications.
  
  

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• Strong desire to learn and grow, not afraid to ask questions
• Highly motivated, proactive, and organized
• Strong communication skills
• Able to problem solve and provide solutions & recommendations for issues that arise
• Excellent interpersonal skills to ensure successful interactions, strong working relationships, and the ability to interface with varied levels of management, peers, and partners across varying teams.
• Demonstrated ability to work effectively in a fast-paced environment
• Bachelor’s Degree
• 2 years of social media community management
• Familiar with using Brandwatch, Hootsuite or SproutSocial
• Proficient in GSuite (Google Docs, Sheets, etc.)
• Strong reading and writing skills
• Experience with D2C brands in the health, beauty, or pet preferred
  
  

Golden Perks & Benefits:

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date.
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
• Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.
• Work towards our collective goals and earn up to 2 extra weeks of pay each month, based on the achievement of KPIs.
• Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs, where your hard work is not only valued but also acknowledged and rewarded.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• For those coming into our Woodland Hills, CA office, you’ll find a fully stocked kitchen and a free on-site gym.
• Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.
  
  

To read more about our Perks & Benefits, click here.

The base salary range is $55,500-$74,100, plus annual & monthly KPI bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Note to Recruiting Agencies: At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.

Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters will only contact applicants from our official company e-mail domain, ([e-mail]) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will never send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at [e-mail] to verify its validity.

Click here to learn more about general internet safety and our hiring practices.

Click here to view our Privacy Notice to Job Applicants.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

Referrals increase your chances of interviewing at Golden Hippo by 2x

Sign in to set job alerts for “Community Specialist” roles.

Not Seeing the Right Role? Join Our Talent Community!

Sezzle Talent Community - General Interest

Los Angeles County, CA $50,000.00-$52,000.00 1 month ago

Community Manager (independent contractor)

Express Your Interest / Join Our Talent Community

United States $111,000.00-$130,000.00 1 hour ago

Community Marketing Manager - AMA Lead (contract)

Join Our Talent Community (United States)

NAMI HelpLine Information & Referral Specialists (Remote) - INTERNSHIPS

United States $60,000.00-$70,000.00 1 day ago

Apply here to join Nutrafol's Talent Community!

Arizona, United States $14.75-$15.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.