Knowledge Management Specialist (Remote)

AHIMA; Chicago (IL); Remote; USD 60,000 - 85,000; Full time

Job summary

AHIMA, a leading nonprofit in health information management, seeks a Knowledge Management Specialist to enhance knowledge accessibility for internal and external audiences. This remote role involves building knowledge bases, ensuring content clarity, and collaborating with various teams. Ideal candidates have robust writing skills, experience in documentation, and a keen eye for detail.

Qualifications

• 1-3 years of experience in knowledge management or technical documentation.
• Experience supporting cross-functional initiatives.
• Familiarity with Health Information Management preferred.

Responsibilities

• Define and support internal knowledge management processes.
• Organize and maintain documentation libraries and resources.
• Collaborate with internal teams to ensure content accuracy.

Skills

Written Communication

Organizational Skills

Project Management

Education

Bachelor's degree in related field

Job description

Knowledge Management Specialist (Remote)

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Knowledge Management Specialist (Remote)

Join to apply for the Knowledge Management Specialist (Remote) role at AHIMA

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About Us

The

About Us

The American Health Information Management Association (AHIMA) is a global nonprofit, membership association for health professionals involved in the health information management needed to deliver quality health care to the public. We do this by providing education, certification, professional development, and advocacy. We have more than 60,000 members and credential more than 100,000 AHIMA health information professionals.

In our mission to empower people to impact health, our core values guide our business and our actions.

We have integrity in our work and relationships. Our passion for doing the right thing and sharing knowledge and resources makes us trustworthy, credible, and accountable leaders.

We act boldly with intention. We go after big ideas and big challenges with purpose because we recognize the influence and impact our work on people's health, safety, and well-being.

We are inclusive so that humans are at the center of everything we do. We see the whole person and respect the inherent dignity of every human. We make space for different voices and opinions to help us get the best results.

Diversity and equal opportunity

AHIMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, race, color, religious creed, national origin, age, sexual orientation, physical or mental health disability, or protected veteran status.

At AHIMA, we come to work every day to help make healthcare better through the trusted use of health information - from the operating room to a smartwatch - no matter when or where it is accessed.

What does this role do at AHIMA?

The Knowledge Management Specialist at AHIMA will help build and maintain the systems that make our knowledge accessible to those who need it. This individual will drive the development of knowledge bases for internal and external audiences, including helping to establish processes and policies to guide the maintenance and accuracy of our knowledge. The ideal candidate will have excellent writing skills, a strong ability to understand and advocate for the reader's perspective, and a love for problem solving.

What are some of the responsibilities?

• Help define and support internal knowledge management processes and structures, including documentation standards, templates, and version control
• Organize and maintain internal documentation libraries, SOPs, process flows, and shared resources
• Assist in building and maintaining a customer-facing knowledge base, including writing and organizing help articles, FAQs, and guides
• Work with internal teams (support, product, marketing) to gather and publish accurate, user-friendly content
• Identify knowledge gaps and collaborate with subject matter experts to fill them
• Ensure both internal and external content is clear, consistent, and up to date
• Track knowledge base usage and feedback to drive continuous improvements
• Support training and enablement by making internal knowledge easily accessible and usable
• Strong attention to detail and the ability to explain complex topics clearly
• Ability to guide stakeholders and SMEs through documenting and clarifying complex processes
• Extremely strong writing and editing skills, focused on making deliverables as user-friendly as possible
• Comfortable working across teams to gather information and keep it organized
• Initiative, curiosity, and a desire to learn new systems and processes
  
  

What are the knowledge and skills requirements?

• Bachelor's degree in a related field (e.g., English, Technical Writing, Journalism, Communications) or equivalent experience
• 1-3 years of experience in knowledge management, technical documentation, or related fields
• Strong written and verbal communication skills
• Experience supporting cross-functional initiatives
• Strong organizational and project management skills
• Experience in Health Information Management (HIM) or closely related industries

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Hospitals and Health Care

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