Community Library Information & Outreach Specialist

nypl; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

The New York Public Library (NYPL) is seeking a Library Information Assistant to deliver circulation and reference services and to support outreach and programming across all age groups.

The role focuses on assisting patrons with information queries, guiding access to print, media, and digital resources, and helping with the delivery of library programs. Excellent customer service and a passion for helping people discover resources are essential.

Responsibilities

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
• Answers questions from the public in person, over the telephone and electronically
• Performs community outreach to promote and increase public participation and use of library services
• Assists in planning and delivering library programs for children, teens and/or adults
• Instructs patrons on the use of the Internet, computer applications and other Library services
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
• Ensures patrons follow library policies and procedures
• May take responsibility for the facility, staff and operations in the absence of the Library Manager
• Performs other related duties as required

Job description

The New York Public Library (NYPL) is seeking a Library Information Assistant to deliver circulation and reference services and to support outreach and programming across all age groups.

The role focuses on assisting patrons with information queries, guiding access to print, media, and digital resources, and helping with the delivery of library programs. Excellent customer service and a passion for helping people discover resources are essential.