Community Liaison - Sharon Hill

Trinity Health; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability protection

403b

Generous paid time off

Mileage reimbursement

Comprehensive orientation

Job summary

Mercy LIFE Sharon Hill, a member of Trinity Health PACE, seeks a full-time Community Liaison to build relationships with community referral sources, agencies, and healthcare professionals to promote the PACE program in Sharon Hill, PA.

The role involves travel within the region, a lucrative bonus structure, and remote work with local travel requirements. Mercy LIFE Sharon Hill emphasizes a patient-centered approach and collaboration with enrollment teams.

Qualifications

• Bachelor’s degree required; two years of sales/marketing in healthcare preferred.
• Experience partnering with senior community resources such as hospitals and long-term care facilities is preferred.
• Strong communication and presentation skills, both in-person and virtual.
• Proficiency with MS Office suite and basic CRM/email tools.
• Ability to travel within the Centers geographic region as needed.

Responsibilities

• Develop relationships with community referral sources, agencies, and healthcare professionals.
• Obtain referrals for individuals qualified for the PACE program.
• Collaborate with PACE staff to promote community needs and program understanding.
• Submit timely documentation of contacts, referrals, and enrollments.
• Support development of sales plans and budgets; assist enrollment teams.

Skills

Sales/marketing in healthcare

Interpersonal skills

Communication skills

Presentation skills

MS Office proficiency

Travel readiness

Problem solving

Independent decision making

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Word

Excel

PowerPoint

Email calendar tools

Job description

Employment Type:

Full time

Shift:

Description:

The primary purpose of this position is to be responsible for developing relationships with community referral sources, agencies, health care professionals and families to provide greater understanding of the PACE Organization (PO). The Community Liaison is responsible for obtaining referrals for people qualified and interested in the PO program. The Liaison will also work closely with PO staff to promote greater understanding of community needs.

The primary purpose of this position is to be responsible for developing relationships with community referral sources, agencies, health care professionals and families to provide greater understanding of the PACE Organization (PO). Community Liaison is responsible for obtaining referrals for people qualified and interested in the PO program. The Liaison will also work closely with PO staff to promote greater understanding of community needs.

Mercy LIFE Sharon Hill , a member of Trinity Health PACE, is seeking a full-time Community Liaison for its location in Sharon Hill, PA.

Position includes lucrative bonus structure and flexible work hours. Position will work remotely but must reside in the surrounding area due to local travel requirements.

Programs of All-Inclusive Care for the Elderly (PACE) coordinate and provide all needed preventive, primary, acute and long-term care services so that older individuals can continue living in the community. PACE is an innovative model that enables individuals who are 55 years old or older and certified by their state to need nursing home care to live as independently as possible. Through PACE, today’s fragmented health care financing and delivery system comes together to serve the unique needs of each individual in a way that makes sense to the frail elderly, their informal caregivers, health care providers and policy makers.

Many PACE participants get most of their care from staff employed by the PACE organization in the PACE center. PACE centers meet State and Federal safety requirements and include adult day programs, medical clinics, activities, and occupational and physical therapy facilities.

Mercy LIFE Sharon Hill provides a competitive compensation and benefit package that complements this opportunity for personal growth and professional advancement.

Benefits of joining a winning team!

• Warm and supportive environment
• Enjoy a truly patient-centered focus
• Excel with supportive, motivated colleagues in an inspiring environment
• Flexibility
• Competitive salary
• Career paths and professional development
• Learn the industry’s best, easy-to-use, advanced technology

Other benefits

• Health, dental and vision insurance
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation

Essential Functions include but are not limited to:

• Provide face-to-face contact with community referral sources, agencies, health care professionals, and other community groups. This includes senior housing facilities, senior centers and other locations for direct to customer promotion of the PACE program.
• Responsible for identifying and building effective relationships with community referral sources, agencies, health care professionals and other community groups.
• Work collaboratively with operations to enhance PACE Organization brand in the community, identify sales opportunities, establish relationships with referral sources, and ensure operations and sales growth strategies are aligned.
• Responsible for implementing sales strategies, which achieve growth objectives in coordination with direct supervisor.
• Act as a liaison between participants and PACE Organization Enrollment Team to resolve problems, provide information on services, and maintain positive relations.
• Responsible for submitting written documentation of all contacts, referrals and enrollments in a timely manner. Assist with development of the sales plan and budget.
• Advocate within the organization for the customer service needs of the referral community.
• Provide in-services and presentations to the community as requested and approved by direct supervisor and/or Executive Director.

Requirements:

• Bachelor’s degree in a related field required and minimum of two (2) years of sales or marketing in healthcare setting (a combination of education and experience may be acceptable).
• Experience partnering with senior community resources such as hospitals, senior living communities, home care facilities, long-term care facilities and/or short term rehabilitation facilities preferred.
• Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgment.
• Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional teams, customers and end users.
• Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills, both written and oral, that may be used either in an on-site or virtual environment is required. Able to communicate effectively with individuals and groups representing diverse perspectives.
• Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system. Ability to use other software as required to perform the essential functions of the job.
• Possesses a high degree of personal accountability, responsibility and independent decision‑making abilities.
• Excellent organizational skills, ability to change and be flexible with work priorities and strong problem-solving skills.
• Must exhibit critical thinking skills and possess the ability to prioritize workload.
• Position may require periodic travel within the Centers geographic region.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

We have an energizing new vision and strategy. Join us and shape the future of healthcare!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.