Community Liaison – Home Care (Field-Based)

Griswold; Needham (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid vacation and sick time

Company holidays

IRS mileage reimbursement

Job summary

Griswold Home Care is seeking a field-based healthcare partnerships professional in Needham, MA. You will visit hospitals, physician practices, senior living communities, and other referral sources to build trust and develop non-medical home care connections.

You’ll travel within MetroWest Boston and Worcester County, representing Griswold at events and meetings. Successful candidates are self-motivated, organized, and committed to helping older adults and families find the right care options.

Qualifications

• Experience building professional relationships and developing referral partnerships within healthcare, senior care, home care, home health, hospice, senior living, rehabilitation, case management, social services, or a closely related field.
• Excellent interpersonal, communication, and networking skills.
• Ability to work independently in a field-based role while collaborating with an internal team.
• Valid driver’s license and reliable transportation for local travel.

Responsibilities

• Build and nurture relationships with hospitals, rehabilitation facilities, physician practices, senior living communities, social workers, case managers, elder law attorneys, geriatric care managers, and other community partners.
• Become a trusted resource for professionals seeking high-quality non-medical home care for their clients and patients.
• Represent Griswold Home Care at networking events, healthcare meetings, community organizations, and educational programs.
• Maintain regular contact with referral partners through thoughtful follow-up and ongoing relationship development.
• Increase awareness of Griswold Home Care throughout our MetroWest Boston and Worcester County territory.
• Learn our operations, caregiver recruitment, client intake process, and care coordination so you can confidently speak about what makes our team different.
• Collaborate closely with our office team to ensure every referral receives exceptional service from the first phone call onward.

Skills

Relationship building

Interpersonal skills

Networking skills

Independent work

Team collaboration

Driver's license

Job description

Location: Needham, MA

Territory: MetroWest Boston & Worcester County

About The Role

This is a field-based position for someone who enjoys meeting people, building lasting professional relationships, and becoming a trusted resource within the healthcare and senior services community. This is a relationship-focused B2B role, where you will develop partnerships with healthcare and senior care professionals who help connect older adults and families with the right home care support.

You’ll spend most of your time visiting referral partners, attending networking events, participating in community organizations, and developing relationships with professionals who help older adults and their families navigate care decisions. You may also occasionally interact directly with prospective clients and families seeking guidance about home care options.

Success in this role isn’t measured by making sales calls—it’s measured by earning trust. The relationships you build will naturally lead to opportunities to help more families receive exceptional care.

What You’ll Do

• Build and nurture relationships with hospitals, rehabilitation facilities, physician practices, senior living communities, social workers, case managers, elder law attorneys, geriatric care managers, and other community partners.
• Become a trusted resource for professionals seeking high-quality non-medical home care for their clients and patients.
• Represent Griswold Home Care at networking events, healthcare meetings, community organizations, and educational programs.
• Maintain regular contact with referral partners through thoughtful follow-up and ongoing relationship development.
• Increase awareness of Griswold Home Care throughout our MetroWest Boston and Worcester County territory.
• Learn our operations, caregiver recruitment, client intake process, and care coordination so you can confidently speak about what makes our team different.
• Collaborate closely with our office team to ensure every referral receives exceptional service from the first phone call onward.

Who You Are

You genuinely enjoy connecting with people and building authentic professional relationships.

You’re naturally curious and enjoy learning about the challenges healthcare professionals, families, and community partners face every day.

You understand that trust is earned over time through consistency, responsiveness, and integrity.

You’re self‑motivated, organized, and comfortable managing your own schedule while spending most of your day in the community.

Most importantly, you care about helping older adults and their families find the right support at the right time.

Required Qualifications

• Experience building professional relationships and developing referral partnerships within healthcare, senior care, home care, home health, hospice, senior living, rehabilitation, case management, social services, or a closely related field.
• Excellent interpersonal, communication, and networking skills.
• Ability to work independently in a field‑based role while collaborating with an internal team.
• Valid driver’s license and reliable transportation for local travel.

Preferred Qualifications

• Experience working with or alongside hospitals, rehabilitation facilities, skilled nursing facilities, assisted living or memory care communities, physicians and medical practices, social workers, case managers, geriatric care managers, elder law professionals, or other organizations serving older adults.
• An established professional network within the MetroWest Boston or Worcester County senior care community is a significant advantage.

Compensation & Benefits

• Base salary: $65,000‑$75,000, depending on experience
• Uncapped performance‑based bonus
• First‑year on‑target earnings typically $75,000‑$110,000+
• Health, dental, and vision insurance
• 401(k)
• Paid vacation, sick time, and company holidays
• IRS mileage reimbursement