Community Liaison, Community Clinical Research

PhaseWell Research; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

PhaseWell Research is seeking a Community Liaison to serve as the primary contact between the organization and the community for clinical trial recruitment in Austin, TX. The role involves identifying prospective participants, outreach, and guiding candidates through early enrollment steps.

Responsibilities include coordinating medical record collection, maintaining confidential files, and traveling to subjects' homes as needed, with weekly trips between Dallas and Austin.

Qualifications

• Three years of experience in a healthcare role.
• Experience with clinical trials is desirable.
• Ability to read and interpret protocols and medical records.
• Strong communication with physicians, staff and patients.
• Knowledge of Good Clinical Practices and related regulations.
• Familiarity with EMR systems.

Responsibilities

• Manage recruitment for multiple clinical trials.
• Adhere to GCP and study protocol.
• Request and follow up on medical records.
• Maintain patient files and protect privacy.
• Communicate with physicians and study staff.
• Discuss study protocols with subjects and answer questions.
• Return calls from potential subjects.
• Travel to subject homes and perform assessments.

Skills

Verbal communication

Written communication

Attention to detail

Tools

EMR system

Job description

Description

The Community Liaison serves as the primary point of contact between the organization and the community in support of clinical trial recruitment efforts. This role is responsible for identifying and engaging prospective study participants, conducting initial outreach, and guiding candidates through the early stages of the enrollment process. Key duties include, but are not limited to, initiating contact with prospective subjects, coordinating the collection of required medical and administrative records, and maintaining consistent communication with participants to keep them informed of their enrollment status throughout the process.

Duties And Responsibilities

• Manage recruitment for multiple clinical trials at once
• Adhere to Practice Guidelines (PG)
• Adhere to Good Clinical Practices (GCP) and the study protocol
• Request medical records from various treatment facilities and follow up until records are received
• Maintain patient files while ensuring the protection of all patient information
• Promote the safety and well-being of study subjects and potential study subjects
• Communicate with physicians, study coordinators and boarding care providers
• Discuss study protocols with subjects and answer any questions they may have
• Return calls to potential study subjects
• Other duties as assigned
• Travel to subject homes and perform assessments
• Driving study subjects from Dallas to Austin 1 to 2 times per week

Education & Experience

• Minimum three years of experience in a related healthcare position
• Previous experience with clinical trials strongly desired

Qualifications & Requirements

• Able to read, analyze, and interpret information from protocols and medical records
• Able to effectively present information and respond to questions from physicians, staff and patients
• Knowledge of Good Clinical Practices and applicable regulations necessary for the protection of human subjects and the conduct of clinical research
• Knowledge of EMR system
• Able to function both independently and effectively in a team setting
• Be able to reach, bend, stoop and frequently lift up to 20 pounds.
• Maintain a valid Texas Driver’s License and have a clean driving record
• Demonstrate consistent professional conduct and meticulous attention to detail
• Possess excellent verbal and written communication skills and well as excellent interpersonal skill with patients, staff and other health care professionals
• Demonstrate patience and compassion when working with patients who have mental health diagnoses