Community Leasing Specialist (Affordable Housing & Multifamily )

Columbia Residential Properties, LLC; Houston (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Columbia Residential Properties, LLC is seeking a Community Leasing Specialist in Houston to market, show, and lease affordable housing and multifamily units. You will respond to applicants, coordinate move-ins, and support resident relations while supporting budgeted occupancy goals.

The role emphasizes strong sales, customer service, and knowledge of LIHTC programs, with daily property operations, marketing campaigns, and tenant communications as core duties.

Qualifications

• Experience in sales and customer service.
• LIHTC experience preferred.
• Proficiency with property management software.
• Education: GED or higher; associate degree preferred.

Responsibilities

• Prepare property for visitors per procedures.
• Lease apartments and achieve occupancy goals as part of the team.
• Assist with day-to-day operations: phones, data entry, events.
• Conduct site tours and showcase model/apartments.
• Develop sales and customer service techniques.

Skills

Sales and Customer Service

LIHTC experience

Property management software

Education

High School Diploma or GED

Associate’s Degree or equivalent

Tools

Property Management Software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Leasing Specialist (Affordable Housing & Multifamily )

2100 Memorial, Houston, TX, US

Salary Range: $21.00 To $23.00 Annually

Position: Community Leasing Specialist: Reports to Community Manager:

POSITION SUMMARY:

The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. The Community Leasing Specialist acts as the Company’s representative by responding to all applicants and residents courteously and promptly regarding leasing, marketing, and resident relations.

JOB SPECIFIC COMPETENCIES:

• Prepare the property for receiving guests before the time designated for opening the office by established procedures.
• Lease apartments and aggressively sell the products and services of the Property to which the associate has been assigned, with an acceptable closing ratio as a member of the team effort to achieve the goals for the property to achieve and exceed budgeted occupancy percentages.
• Assist with the day-to-day operations and functions of the apartment community, such as answering the phone, taking work orders, data entry, planning/hosting resident functions, community newsletter, etc.
• Conduct site tours for prospects around the Property to introduce them to the Community amenities and show them the decorated model apartments and/or the vacant market-rate units available.
• Develop, refine, and effectively implement excellent telephone, personal sales, and customer service techniques.
• Design marketing campaigns to generate activity, cold calling businesses to get hot leads, and decorating units to become show units.
• Maintains an accurate inventory of apartments available to rent, a list of prospective residents, and a list of current information concerning renewals.
• Contact current residents in person and by written correspondence to renew the lease while negotiating the highest rent increase possible.
• Prepare all lease-related documents, move-in, and welcome packages. Explain all lease documents to new and existing residents. Ensure all documents are completed accurately before the resident move in.
• Pre-qualifications and rental verifications of prospective residents per company and housing regulations.
• Follow established policies and procedures in the qualification, screening, and acceptance of applicants for residency.
• Deliver resident gifts and assist in move-in/move-out procedures by inspecting units before resident move-in to ensure units are clean and rent-ready.

POSITION QUALIFICATIONS:

Education:

• High School Graduate or General Education Degree (GED) for consideration.
• Associate’s Degree or equivalent from a 2-year college or Technical School preferred.

Experience/Specialized Knowledge:

• Sales and Customer Service.
• Property Management Software and Low Income Housing Tax Credit (LIHTC) experience preferred.

Other Requirements:

• Completion of in-house training within the first 90 days of employment.
• Passion – Enjoys the work that they do, demonstrates a pleasant demeanor on the job, and shows desire for success.
• Entrepreneurial Spirit – Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others.

This job description should not be considered all-inclusive. It is merely a guide of expected job duties and responsibilities. The duties and responsibilities described are not permanent and may be modified an any time. At the request of management, an employee may be asked to perform additional duties within the scope of our work with little to no advance notice.

Our Mission:

To provide quality affordable housing for low and moderate-income families.

To provide an environment for its team members to excel and be recognized and rewarded for their accomplishments.

To provide the principals and partners a fair return on their effort and investments.

Core Values:

EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER