Community Leasing Specialist - Affordable Housing & Multifamily

Columbia Residential Properties, LLC; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Columbia Residential Properties, LLC is seeking a Community Leasing Specialist in Atlanta to actively market, tour, and lease apartments while delivering exceptional resident relations. You will support day-to-day property operations, execute marketing campaigns, and prepare lease documents with accuracy and integrity.

The role emphasizes pre-qualification, screening applicants, and maintaining renewals and occupancy targets within a collaborative team environment at our Georgia properties.

Qualifications

• Experience in leasing or sales within property management is preferred.
• Strong customer service and communication skills required.
• Familiarity with LIHTC or affordable housing a plus.

Responsibilities

• Prepare property for guests before opening, following established procedures.
• Lease apartments and aggressively market the property to meet occupancy goals.
• Assist with day-to-day operations, including phones, data entry, and events.
• Conduct site tours, show models and available units to prospects.
• Develop effective telephone and in-person sales techniques and campaigns.
• Maintain accurate inventory of available apartments and renewals.

Skills

Sales

Customer Service

Resident Relations

Marketing

Data Entry

Education

High School Diploma or GED

Associate’s Degree (preferred)

Tools

Property Management Software

Job description

Position: Community Leasing Specialist: Reports to Community Manager: POSITION

SUMMARY

The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. The Community Leasing Specialist acts as the Company’s representative by responding to all applicants and residents courteously and promptly regarding leasing, marketing, and resident relations. JOB SPECIFIC COMPETENCIES:

• Prepare the property for receiving guests before the time designated for opening the office by established procedures.
• Lease apartments and aggressively sell the products and services of the Property to which the associate has been assigned, with an acceptable closing ratio as a member of the team effort to achieve the goals for the property to achieve and exceed budgeted occupancy percentages.
• Assist with the day-to-day operations and functions of the apartment community, such as answering the phone, taking work orders, data entry, planning/hosting resident functions, community newsletter, etc.
• Conduct site tours for prospects around the Property to introduce them to the Community amenities and show them the decorated model apartments and/or the vacant market-rate units available.
• Develop, refine, and effectively implement excellent telephone, personal sales, and customer service techniques.
• Design marketing campaigns to generate activity, cold calling businesses to get hot leads, and decorating units to become show units.
• Maintains an accurate inventory of apartments available to rent, a list of prospective residents, and a list of current information concerning renewals.
• Contact current residents in person and by written correspondence to renew the lease while negotiating the highest rent increase possible.
• Prepare all lease-related documents, move-in, and welcome packages. Explain all lease documents to new and existing residents. Ensure all documents are completed accurately before the resident move in.
• Pre-qualifications and rental verifications of prospective residents per company and housing regulations.
• Follow established policies and procedures in the qualification, screening, and acceptance of applicants for residency.
• Deliver resident gifts and assist in move-in/move-out procedures by inspecting units before resident move-in to ensure units are clean and rent-ready. POSITION

QUALIFICATIONS

Education

• High School Graduate or General Education Degree (GED) for consideration.
• Associate’s Degree or equivalent from a 2‑year college or Technical School preferred. Experience/Specialized Knowledge:
• Sales and Customer Service.
• Property Management Software and Low Income Housing Tax Credit (LIHTC) experience preferred. Other

Requirements

• Completion of in-house training within the first 90 days of employment.
• Passion – Enjoys the work that they do, demonstrates a pleasant demeanor on the job, and shows desire for success.
• Entrepreneurial Spirit – Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others. This job description should not be considered all-inclusive. It is merely a guide of expected job duties and responsibilities. The duties and responsibilities described are not permanent and may be modified an any time. At the request of management, an employee may be asked to perform additional duties within the scope of our work with little to no advance notice. Our Mission: To provide quality affordable housing for low and moderate-income families. To provide an environment for its team members to excel and be recognized and rewarded for their accomplishments. To provide the principals and partners a fair return on their effort and investments. Core Values: EXCELENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER